IT Support Analyst

7 days ago

San Diego, United States UC San Diego Full time

Payroll Title:

- INFO SYS ANL 2
- Department:

- DEAN ARTS/HUMANITIES
- Hiring Pay Scale
- $60,000 - $80,000/year
- Worksite:

- Hybrid Remote
- Appointment Type:

- Career
- Appointment Percent:

- 100%
- Union:

- Uncovered
- Total Openings:

- 1
- Work Schedule:

- 8 hrs/day, Mon-Fri**#129769 IT Support Analyst - PC/Mac/Linux***:Filing Deadline: Thu 6/6/2024**

**UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.**

**UC San Diego Policy will not allow this position to receive work visa sponsorship.**

**DESCRIPTION**:
The Division of Arts & Humanities is a unique academic division at UC San Diego. Established in 1963, it encompasses six academic departments, two interdisciplinary institutes, and a wide range of interdisciplinary programs and research centers and nationally and internationally recognized faculty. We offer more than 100 undergraduate majors and graduate programs to explore the many facets of human experience. Students are supported and guided by preeminent thinkers in our faculty, including winners of the Pulitzer Prize, the Tony Award and the MacArthur ‘genius grant’ Fellowship, whose teaching is consistently recognized in the top at UC San Diego and across the University of California. Faculty research is supported by Guggenheim, Rockefeller and Fulbright fellowships, and grants from the National Endowment for the Humanities. Uniquely poised on a scientifically-renowned campus, our students and faculty have unprecedented access to new thoughts, experiments and technologies that are reshaping the human experience.

Applies IT professional concepts, department / unit and campus / medical center / OP policies and procedures to resolve a variety of moderately complex issues in one or more IT areas of specialization. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
- Occasional overtime and weekend work required.
- **Hiring Range for Information Systems Analyst 1, Title Code 7307, is $60,000 - $70,000/year**
- **Hiring Range for Information Systems Analyst 2, Title Code 7308, is $67,000 - $80,000/year**

**QUALIFICATIONS**:

- Working knowledge of computer hardware and peripherals installation, configuration and maintenance. Working knowledge of document management systems and its processes.
- Demonstrated ability to install software and troubleshoot and repair moderately complex problems with computing devices, peripherals and software. Understanding of system performance monitoring and actions that can be taken to improve or correct performance. Provides internal technical support to more junior staff members and assists junior staff in resolving customer problems.
- Demonstrated experience with database administration.
- Knowledge of data management systems, practices and standards.
- General knowledge of several areas of IT.
- Knowledge relating to the design and development of software. Basic knowledge of secure software development.
- Demonstrated testing and test planning skills.
- Ability to write technical documentation in a clear and concise manner.
Demonstrated understanding of how system management actions affect users and dependent / related functions.
- Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
- Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines.
- Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines. Willingness to cooperate with and assist other staff with resolutions. Strongly service-oriented in attitude and actions.
- Bachelor’s degree in related area or equivalent combination of education and experience.

**PREFERRED**:

- Ability to troubleshoot network connectivity issues. General understanding of DHCP, DNS, TCP/IP.
- Working knowledge of Active Directory to manage users, computers, group policies.

**SPECIAL CONDITIONS**:

- Job offer is contingent upon satisfactory clearance based on Background Check results.
- Pay Transparency Act_

Annual Full Pay Range: $67,200 - $119,600 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $32.18 - $57.28

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring

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