Customer Service Representative

4 weeks ago


Hempstead, United States FDR Services Corp Full time

**THE COMPANY**

FDR Services Corp. is the leading provider of a full line of healthcare linen, uniform, patient clothing, and laundry services to hospitals, nursing homes, and surgical centers in the mid-Atlantic region. Our corporate office and regional processing facilities are located in Hempstead, NY.

FDR's knowledgeable staff is structured to assist each facility in meeting their patient care needs and is committed to providing the highest quality service and products throughout the healthcare market.

**Compensation starts at $47,000 based on experience.**

**WE OFFER**:
Competitive Base Pay
Training & Development
Health Insurance coverage
Vision & Dental plans
AFLAC
Paid time off
401(k) with Match

**RESPONSIBILITIES INCLUDE**:

- To ensure all daily orders, including customer requests are communicated to the plant production staff.
- Create Purchase Orders for Merchandise, Parts, and Supplies
- Keep inventory on all supplies used and order when necessary
- Receiving orders. Check all orders placed are received in full and communicate any discrepancies to the vendor
- Billing and filling out subsequent internal reports
- To produce production tickets in a timely fashion, including all adjustments.
- To review daily manifests.
- To review and update soil information.
- Answering incoming phone calls as necessary, and route the calls to the proper personnel.
- To relay all correspondence and all other customer requirements to the General Manager and appropriate sales associate.
- To learn and know the Uniform Route Accounting System, uniform invoicing and RFID system
- To assist the Uniform/RC Managers and Office Manager in any and all projects necessary.
- To ensure that all outgoing customer mail is routed properly.
- To assist all Account Executives in any and all ways pertaining to their accounts.
- Responsible for ensuring that the office staff is cross trained in all aspects of billing and customer service procedures.

**WHY SHOULD YOU WORK FOR US?**
- For over 40 years, we have been a family owned and operated business, where your voice will be heard and supported.
- Internal growth opportunities
- Competitive salary and benefits.
- Healthcare Industry rarely effected by economic catastrophes.

Pay: From $47,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Shift:

- 8 hour shift

Work setting:

- In-person

Work Location: In person



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