Assistant Store Leader

3 weeks ago

Fulton, United States Steam Anchor Coffee & Cafe Full time

**Assistant Store Leader**:

- Job Summary:
The assistant store leader assists the store leader in running an efficient and profitable operation of a Steam Anchor Coffee. He/she is responsible for ensuring that the store meets Company standards in sales, staffing, product quality, visual merchandising, and operations.

The assistant store leader assists the store leader with the goal of providing customers with excellent, quality products and fast, friendly service. This position enforces all procedures in the absence of the store leader and coordinates, as necessary, with the Corporate Office. Assistant store leaders manage the training of baristas and barista service leaders. He/she will be expected to have significant product knowledge and demonstrate positive, friendly and courteous customer service, as well as be able to demonstrate a commitment to our Guiding principles expressed in the handbook and House Rules.

**Store Operations**:

- Assists store leader in managing a profitable store, reviewing controllable expenses, and monitoring labor costs.
- Partners with the store leader in creating sales volume growth and creating a positive customer experience.
- Assists store leader in planning and executing sales promotions and maintaining a positive community image.
- Ensures that the store has sufficient product, merchandise, and supplies needed to manage an efficient store.
- Performs opening and closing duties.
- Delegates duties, as necessary, to guest service leaders and baristas.
- Performs financial documentation and register readings during shift.
- Ensures that the store, backroom, and equipment are maintained in a safe and clean manner.
- Conducts pre-employment interviews designed to minimize team member turnover and to ensure proper staffing levels are maintained.
- Processes all payroll information in an accurate and timely manner.
- Assists store leader in writing a weekly schedule according to labor guidelines and considers any fluctuations in sales due to holidays or local events.
- Assists the store leader in maintaining proper loss prevention standards, reviewing cash handling procedures, deposits and safe procedures.
- Responds to any and all emergencies while on shift by directing or performing steps necessary to ensure medical treatment and/or escape routes are available.
- Informs the store leader of any operational inconsistencies, employee incidents, accidents, potential safety hazards, or any unusual or pertinent events.
- Reports employee accidents and potential safety hazards to the store leader; completes appropriate paperwork, and recommends a proper course of action.
- Creates store work schedule and is in charge of maintaining proper coverage and team member schedules and covers shifts in the event of a staffing shortage.

**Service**:

- Is the Role Model for outstanding service and “owner” of the service initiative at his/her store.
- Pro-active in solving customer problems and satisfying customers in various situations.
- Ensures that all team members are committed to and demonstrate our Guiding principles expressed in the handbook and House Rules.
- Ensures that all team members provide customers with efficient and friendly, superior service on a consistent basis.
- Consistently monitors, coaches and encourages team members to meet the Company’s service standards.
- Maintains high cleanliness standards consistently throughout the store in the areas of store appearance, merchandise and equipment.
- Responds proactively to prevent and resolve customer service situations.
- Maintains efficient, friendly service standards.

**Product**:

- Ensures that all team members are educated on our products and services, by developing an understanding of our various types of coffee, tea products, blends and roasts, as well as knowledge of coffee and tea regions, and the various differences in flavor and blends.
- Consistently maintains the highest quality product standards.
- Follows all Company drink recipes and procedures.
- Oversees drink making and participates in the re-certification process monthly.
- Educates our customers on the superior quality of Company products and services.
- Prepares all drinks and ensures that all team members prepare drinks according to Steam Anchor Coffee drink recipe standard operating procedures.
- Tastes drink and food products on a per shift basis for quality assurance.

**Training & Development**:

- Executes effective recruiting programs with the Human Resources Department to ensure high team member retention.
- Contributes information to the store leader on performance appraisals for team members they directly supervise.
- Counsels team members, facilitates team member training efforts, conducts regular performance reviews, and disciplines team members, as necessary.
- Assists in the training of new employees.
- Motivates staff to maintain quality and consistent product.

**Qualifications**:

- Minimum high school diploma or equivalent

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