Budtender/delivery Driver

3 weeks ago

Plainfield, United States Royal M Cannabis Full time

**Budtender/Delivery Driver**

Royal M’s mission is to build a community-conscious adult-use cannabis business that engages, serves and benefits members of Plainfield's community through financial success and social responsibility.

We are looking to hire budtenders with strong customer service skills. We are a mission driven organization with a focus on the complete customer experience. From the thoughtfully curated collection of products down to the modern, strategic layout within our location, every detail is designed for a great experience.

The Budtender's main function is to facilitate sales to customers. They will assist customers through the process of understanding, selecting and purchasing cannabis products including but not limited to; flower, concentrates, edibles, topicals, specialty products, and devices for various forms of consumption. Our budtenders will be a key part of the customer experience and therefore specialize in customer service by being friendly, knowledgeable, and compassionate.

Authority & Supervision:

- Budtenders will report directly to and be under the supervision of the dispensary Retail Store Manager and any of specified members of the management team.

Duties & Responsibilities:

- Responsible for sales and delivering highest quality customer experience
- Greeting customers when entering the provisioning center
- Remaining compliant with established policies and procedures both for internal and state compliance
- Ability to provide cannabis product knowledge along with essential benefits and uses of each product
- Ability to provide guidance on various consumption methods related to each product type
- Accurate use of the Point of Sale (POS) system
- Ability to verify proper paperwork, documentation and ID for customers during the check-in process
- Ensure the sales floor, breakroom, and all other shared space remain clean, tidy, and sanitized throughout workday
- Ensure to always remain compliant in both front and back of house with all state regulation at all times whether on the clock or not
- Restocking sales area & POS displays when necessary
- Ability to facilitate cash handling in accordance with all state compliance
- Attend team meetings as needed
- Undergo continuing education and improvement training programs paid for and facilitated by the company and any regulatory bodies when applicable
- Assisting with inventory control, labeling, quality assurance, and quantity verification as needed on a daily, weekly and monthly basis.

Delivery Drivers
- The delivery courier is responsible for delivering products to patients safely.
- All work done in company vehicles and no personal vehicle required.
- Transports products to our patients’ homes quickly and accurately
- Verifies medical marijuana patient/customer identity.
- Accepts payment for the product and obtains required signatures upon delivery.
- Follows proper inventory procedures, loads/unloads, and operates a vehicle safely.
- Must be able to work alongside a partner in a cooperative team environment to provide secure product delivery from dispensary to delivery sites.
- Assist with packaging deliveries and checking against the order form.
- Must ensure product is properly secured prior to delivery.
- Contacts delivery patient as needed.
- Accurately file and maintain manifests and cash transaction logs after each delivery.
- Ensure compliance and accuracy involving all product tracking, product security, and product delivery.
- Projects a positive image of the organization to employees, customers, industry, and community
- Embodies the culture, values, and tenets of Royal M Delivery and full support of our purpose, goal, and key objectives.
- Coordinate and monitor supply chain operations for timely and efficient delivery.
- Communicate effectively with carriers, vendors, and suppliers to ensure smooth logistics operations.
- Manage inventory and develop relationships with suppliers.
- Arrange transportation and adequate storage for inventory.

Qualifications:

- Light cannabis knowledge is a plus but not required
- A positive approach to learning
- Outgoing / positive attitude
- Organizational skills
- Time management skills
- Bilingual is a plus
- Excellent customer service (1-3 years experience)
- Must be able to perform repetitive, tedious tasks without error
- Must be over the age of 21
- Maintain a current driver’s license and good driving record

Physical capabilities:

- Must be able to lift a minimum of 30 lbs unassisted
- Must be able to stand for long periods of time

Note: Royal M job descriptions are not all inclusive. Employees may be expected to perform other duties and tasks as assigned to meet the ongoing needs of the business, that are not specifically listed above. Royal M is an Equal Opportunity Employer. We fully embrace as well as encourage our employees’ differences in age, color, ethnicity, gender, gender identity or expression, language, nationality, physical or mental capa

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