Receptionist

**External Job Posting**:
***:
**Position Title** Receptionist**:
**Office location(s)** Binghamton, NY

**Salary Range** $38,250 - $56,734 (DOE)

**Supervisor** Managing Attorney

**Posting Date** Wednesday, May 22, 2024

**Application Deadline** Position open until filled

**ABOUT**

The Legal Aid Society of Mid-New York, Inc. (LASMNY) is a non-profit public interest law firm. We provide free legal information, advice and representation to people who are unable to afford a lawyer. Our staff provides services in the following, thirteen counties: Broome, Chenango, Cayuga, Cortland, Delaware, Herkimer, Jefferson, Lewis, Madison, Oneida, Onondaga, Oswego, and Otsego. In addition, our Agricultural Worker Program services the entire New York State.

**MISSION STATEMENT**

LASMNY’s mission is to provide free legal assistance to low-income people facing civil legal problems that impact the basic needs of life. Through legal advice, emergency legal services and legal representation, we help low-income people stabilize their finances, protect themselves and their children from domestic violence, obtain access to healthcare, avoid homelessness as a result of wrongful evictions, protect the family home from foreclosure and increase household income. We also target specific vulnerable populations with our services, such as senior citizens, victims of domestic violence, people with disabilities, refugees and immigrants, and veterans.

JOB SUMMARY

LASMNY is seeking to fill a receptionist position for its Binghamton location. This position serves as the initial contact for all callers and visitors to LASMNY and reports to the managing attorney. Must demonstrate an understanding and commitment to LASMNY’s mission and value of justice.

**ESSENTIAL JOB FUNCTIONS**
- Answers, screens, and directs calls on a multi-line phone system in a courteous and professional manner;
takes messages and/or forwards telephone calls to appropriate employee, or voice mail.
- Clears messages each morning and delivers to appropriate employees.
- Meets and greets all visitors; determines their needs and directs them to the appropriate

employee/locations.
- Responds to visitors, clients, and employees in a courteous and professional manner.
- Pre-screens applicants for legal assistance to determine eligibility for services.
- Inputs client data into case management system.
- Prepares empty client files for case handlers.
- Refers new applicants to community resources.
- Opens and routes incoming mail and brings outgoing mail to the post office.
- Prepares and forwards outgoing mail and packages.
- Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing as

required.
- Organizes and maintains file system, files correspondence and other records.
- Orders and maintains supplies, arranges for equipment maintenance, and keeps reception area organized,

as needed.
- Checks in deliveries.
- Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
- Attend and participate in meetings and trainings as requested.
- Regular and predictable attendance.
- Will be required to comply with all Legal Services Corporation (LSC) regulations, LASMNY policies,

procedures and grant-based reporting requirements.
- Perform responsibilities and duties based upon department needs and requirements as assigned by

supervisor.

**JOB QUALIFICATIONS**
- Associate degree (A.A.), minimum of two years related experience, or equivalent.

combination of education and experience.
- Minimum of one year of customer service experience.
- Proficient knowledge of Microsoft Office or related software.
- Excellent verbal and written communication skills.
- Willingness to learn new technology and development opportunities.

**LASMNY offers a generous benefit package**

**Most benefits available date of hire.** Medical, Vision, Dental, Medical Waiver Program (if eligible), Basic/Voluntary Life Insurance, Health Savings Account, Flexible Savings Accounts, 403(b), Employer Contributing SEP/IRA, Mileage Reimbursement, Professional Development, CLE Registration Fees, Attorney Registration Fees, Local & NYS Bar Dues, Vacation, Sick, Personal, Parental Leave, Bereavement Leave, Jury Duty, Bar Exam Leave, Employee Assistance Plan, Relocation Assistance, Parking, Loan Repayment/Public Service Loan Forgiveness and (14) Holidays.

**APPLICATION PROCESS**

**LASMNY’s Diversity, Equity**, **and Inclusion Vision Statement**

LASMNY is committed to diversity, equity, and inclusion. Our differences fuel excellence and we strive to create an environment where every individual is valued and feels empowered to bring their full, authentic self to work. We are building a community rooted in openness and trust where colleagues have the resources to grow, thrive and fully contribute to achieving equal access to justice.

**Equal Opportunity Employer | Affirmative Action Employer**

Fighting for Equal Justice for All