Assistant General Manager

1 week ago

Woodbridge, United States Best Western Potomac Mills Full time

Hotel Assistant General Manager

Primary Responsibilities
- Directly supervising hotel staff. Responsibilities include interviewing, hiring, training, directing work, and appraising performance of employees. Also tasked with resolving employee relations issues and rewarding/disciplining associates.
- Oversee the actives of all staff members in order to ensure adherence to hotel policies and procedures. Reviews all departmental schedules for accuracy and staffing demands.
- Participate or provide assistance in conducting weekly, quarterly, and annual meetings.
- Assist General manager in recruiting, staffing strategies and ensuring all employee wages follow federal, state, and local wage and hour guidelines.
- Performs functions of the General Manager in his or her absence.
- Maintain responsible recording and accurate reporting guest balances, credit card receipts, registration information, and hotel funds.
- Responsible for reviewing timecards on a timely basis to ensure accurate payroll.
- Review vendor invoices and hotel orders for proper inventories and accurate payments.
- Assist in the preparation of the annual budgets and marketing plans.
- Offer guest assistance whenever possible.
- Responsible for resolving escaped customer relations issues, respond to guest reviews, and ensure accurate online postings for the property.
- Answer inquires pertaining to hotel policies and services.
- Responsible for positively representing and promoting the property to all associates, guests, and general public.
- Ensure systems and procedures are in place and followed for guest safety.
- Fills in for vacant shift as needed including overnights.
- Assist with sales and marketing efforts as directed by General Manager.

Desired Skills, Background, and Experience
- Bachelor's Degree or equivalent years of experience required
- Previous experience as a hotel department head or Assistant General Manager role
- 2+ years of supervisory experience required
- Hotel Housekeeping Leadership experience highly preferred
- Prior experience using Windows based software including Microsoft Office, hotel PMS systems, ADP, and accounting programs
- Excellent organizational and prioritization skills
- Good decision maker
- Ability to work independently
- Superior customer service skills
- Excellent communication skills
- Able to work a flexible schedule
- Previous Best Western experience a plus

*Salary based on experience and skill sets

Pay: $55,000.00 - $60,000.00 per year

**Benefits**:

- Employee discount
- Flexible schedule
- Paid time off
- Professional development assistance
- Referral program

Schedule:

- 10 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- On call
- Overnight shift
- Weekends as needed

**Experience**:

- Hotel management: 1 year (required)
- Hospitality: 3 years (required)

**Language**:

- Spanish (preferred)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

Ability to Relocate:

- Woodbridge, VA 22192: Relocate before starting work (required)

Work Location: In person

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