Service Manager

2 weeks ago


Philadelphia, United States High Street Full time

As High Street Service Manager, you are responsible for overseeing the general operation of daily shifts to ensure the operation provides unparalleled hospitality to its guests. In addition to providing leadership and support on the floor, this position will support the General Manager with FOH scheduling, various administrative responsibilitis, team education and team development.

**Job Responsibilites**
- Floor leadership & team development
- Coach & counsel team members
- Motivate, inspire and cultivate hospitality with team members with engaging pre-shifts and 7Shifts announcements
- Participate in the training and development of new FOH staff alongside FOH Support and HS Management
- Help refine service standards with management team
- Provide confidence to guests that there is positive leadership and hospitality on the floor
- Resolve any issues that may arise with both guest and team member
- Ensure that guest requests and complaints are handled promptly and courteously; ensure follow-up if necessary
- Ensure guest satisfaction and create loyalty
- Assist with any administrative duties including but not limited to new hire/termination paperwork, payroll punch adjustments, tip sheet management, menu changes and printing using InDesign, entering end of shift paperwork and shift notes, collecting server check outs, etc.

This position reports to the High Street General Manager and is a full-time position with opening and closing responsibilities.

**Benefits**
- Medical, dental and vision insurance + non-traditional supplemental insurance
- Mental healthcare options
- 401K contribution following one year of employment with an HSHG match
- Pre-tax commuter benefits
- Dining discount at Fork, High Street, High Street Hoagies & a.kitchen+bar
- Team member referral bonus
- Professional development
- Contribution request program (we want to support your passions & projects outside of the restaurant)

**Equal Opportunity Employer Statement***
- High Street Hospitality Group values a diverse and inclusive workforce. We provide equal employment opportunities for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws._ _

More detail about High Street part of High Street Hospitality Group



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