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Analyst, Customer Service
4 months ago
**Position Overview**
**Key Responsibilities**
- Monitor and compile all necessary information outlining the lifespan of an order from initial order upload to invoicing for rag and bone Wholesale Sales teams and Retail partners
- Partner with the Wholesale Sales teams to optimize the flow of the Wholesale business strategy by region
- Liaise between Wholesale Sales teams and Logistics to monitor supply dates identifying any delays or risk in order fulfillment
- Compile and communicate all necessary information needed to upload EDI orders with Wholesale Retail partners, regarding seasonal buys, pricing, delivery, and resolution of discrepancies
- Maintain strong partnerships with major and specialty retailers globally
- Validate EDI transmissions vs. booked orders
- Analyze potential shortfall and shift in fulfillment from our various 3PL's
- Update shipping reports according to templates defined by Sales team
- Ensure deliveries are met within the designated shipping window provided by Sales team
- Manage order release according to delivery windows, thresholds, and prioritization levels
- Support Third Party Logistics Distribution Centers and monitor service level agreements for Wholesale shipments
- Manage Wholesale Return Authorizations
- Maintain Wholesale customer master in conjunction with Accounts Receivable and Vendor Guidelines
- Communicate and coordinate with internal departments to meet customer expectations
- Partner with Accounts Receivable to manage, mitigate, and investigate chargeback claims
- Adhere to precision, quality, and timing standards to ensure the best-in-class service
**Requirements**:
- Bachelor's degree preferred
- 3+ years experience working in a operational role supporting wholesale accounts for a fashion/retail company
- Strong computer skills
- Detail oriented with strong ability to multitask
- Excellent communication skills, written and verbal
- Thrive in a fast-paced environment
- Strong analytical and problem-solving skills
- Intermediate Excel skills
- Knowledge in Microsoft D365 and NuOrder a plus
- EDI Order Management
- High level of professionalism
