Collections Supervisor
1 month ago
**Collection Supervisor**
The person in this position is responsible for managing all functions in the Collection units. The collection unit is responsible for collecting unpaid Transit Adjudication Bureau summonses.
**Responsibilities**:
- Ensures efficient operation of the unit and manage the daily workflow
- Plan, organize, direct, and manage daily activities of staff
- Conduct agent live call monitoring and evaluations. Provide constructive feedback
and coaching
- Manage AVAYA CCE Dialer including loading campaigns, monitoring campaign
completion and agent call numbers
- Prepare and analyze of various reports regarding agent statistics, income execution
production and revenue generated from collection and enforcement activities
- Monitors the process of Income Executions (wage garnishments) for outstanding
judgments
- Ensures the accuracy of information subpoenas for employment verification
4/29/21
- Verifies employment and Social security data for Income Executions including
research on Lexis Nexis
- Interacts with various New York City Marshals regarding inquiries and resolution
of outstanding issues
- Review and update procedural manuals for Collection and Enforcement units
**Qualifications**:
- Bachelor’s degree required
- Supervisory and/or operations experience with the ability to successfully manage
and train staff
- 2-3 years of collections or customer service experience with a corporate or
government agency
- Strong communication and interpersonal skills, both written and verbal
- Strong analytical skills with the ability to simultaneously balance multiple
tasks/projects, prioritize tasks and adhere to deadlines
- Debt collections experience in a call center environment
- Excellent computer skills (MS Word, MS Excel, MS PowerPoint)
Pay: $30.00 - $32.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Weekly day range:
- Monday to Friday
Work setting:
- Office
Work Location: In person
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