Customer Specialist

2 months ago

Joliet, United States CarMax Full time

6164 - Joliet - 1700 IL Route 59, Joliet, Illinois, 60586

CarMax, the way your career should be
**About this job**

As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.

**What you will do - Essential Responsibilities**
- Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
- Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory
- Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
- Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
- Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing

**Purpose of the role**

This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.

**Qualifications and Requirements**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Demonstrate exceptional communication skills
- Display confidence in self, the product and CarMax
- Ability to build and maintain strong relationships
- Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
- Balance the needs of the Customer and the business when making decisions
- Seek to fully understand and meet Customer needs
- Create win-win solutions to Customer issues
- Get work done well, on time and follow the right process
- Drive work processes and pay close attention to detail
- Perform multiple duties in a high energy, fast-paced working environment
- Read, interpret and transcribe data in order to maintain accurate records
- Lift objects that weigh as much as 25 lbs.

**Education and/or Experience**
- High School Diploma, or equivalent
- Sales and customer service experience, in an area such as retail, preferred
- Valid Driver’s License
- Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred

**About CarMax**

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

  • Customer Service Specialist

    1 week ago

    Joliet, United States Will County Health Department Full time

    **WILL COUNTY HEALTH DEPARTMENT** **Submit Applications/resumes on WWW.WILLCOUNTYHEALTH.ORG.** **POSITION**: Customer Service Specialist **DIVISION**: Administrative Services **WAGES**: Grade 10 Hourly Wages ($19.90 - $29.55) **BRIEF DESCRIPTION**: The Customer Service Specialist will be the liaison between the Will County Health Department and its...

  • Customer Experience Specialist

    2 weeks ago

    Joliet, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Service Specialist

    4 weeks ago

    Joliet, United States Brightree Full time

    Customer Service Specialist - Resupply page is loaded **Customer Service Specialist - Resupply** **Customer Service Specialist - Resupply** locationsJoliet, IL, United States time typeFull time posted onPosted 5 Days Ago job requisition idJR_011869 You could say Brightree by ResMed is a technology company. And thats true. But Brightree is, at its heart,...

  • Customer Service Specialist

    1 week ago

    Joliet, United States Brightree Full time

    Customer Service Specialist - Resupply page is loaded **Customer Service Specialist - Resupply** **Customer Service Specialist - Resupply** locationsJoliet, IL, United States time typeFull time posted onPosted 5 Days Ago job requisition idJR_011869 You could say Brightree by ResMed is a technology company. And thats true. But Brightree is, at its heart,...

  • Customer Specialist

    1 week ago

    Joliet, United States CarMax Full time

    6164 - Joliet - 1700 IL Route 59, Joliet, Illinois, 60586 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...

  • Customer Specialist

    3 weeks ago

    Joliet, United States CarMax Full time

    6164 - Joliet - 1700 IL Route 59, Joliet, Illinois, 60586 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...

  • Leasing Specialist Joliet

    2 days ago

    Joliet, United States Axiom Properties Full time

    Job DescriptionJob DescriptionLeasing Specialist Position- Joliet$16-$18 hourly PLUS CommissionWe are currently seeking a motivated and enthusiastic Leasing Specialist to join our team at Axiom Properties community located in Joliet, Il. As a Leasing Specialist, you will be responsible for helping prospective residents find their ideal apartment home and...

  • Lawn Care Specialist

    6 days ago

    Joliet, United States Naturescape Full time

    Job DescriptionJob DescriptionNaturescape of Joliet, IL is seeking to hire a Lawn Care Specialist to provide our customers with outstanding services for their residential and commercial properties. Are you looking for a career in lawn and landscape care with a stable, family-owned business? Would you like to be a valued and respected member of a close-knit...

  • Customer Phone Representative and Appointment Setter

    1 week ago

    Joliet, United States Illinois Energy Windows & Siding Full time

    Job DescriptionJob Description Illinois Energy Windows & Siding is a leader in providing our customers with the highest quality of products and craftsmanship in an honest, efficient and professional way. We are a family-oriented company founded in 2002. Our mission is to enhance and enrich the lives of our customers and communities by providing world-class...

  • Equipment Rental Specialist

    1 month ago

    Joliet, United States Sunbelt Rentals Full time

    Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not Equipment Rental, Rental, Equipment, Specialist, Sales Representative, Inside Sales, Automotive

  • Inventory Control Specialist

    1 week ago

    Joliet, United States Johnstone Supply LLC Full time

    Johnstone Supply, North America’s leading wholesale distributor of HVACR equipment, parts, and supplies has a great opportunity for an **Inventory Control Specialist **to join our team at our Joliet** **distribution center. As a member of the **Distribution Team**, the **Inventory Control Specialist** is for responsible Inventory and Quality Control,...

  • Sr. Training Specialist

    2 weeks ago

    Joliet, United States Ecolab Full time

    The Sr. Training Specialist will be responsible for building and creating a learning culture focused on our front-line associates driving associate engagement and a High Performing Organization (HPO). Using the fundamentals of TPM (Total Productive Maintenance) and Strong interpersonal and communication skills to continuous improvement and change management...

  • Sr. Training Specialist

    1 week ago

    Joliet, United States Ecolab Full time

    The Sr. Training Specialist will be responsible for building and creating a learning culture focused on our front-line associates driving associate engagement and a High Performing Organization (HPO). Using the fundamentals of TPM (Total Productive Maintenance) and Strong interpersonal and communication skills to continuous improvement and change management...

  • Application Specialist

    6 hours ago

    Joliet, United States Ecolab Full time

    Nalco Water, an Ecolab Company, has an immediate need for an Application Specialist in our Downstream group. If you are a strong operations professional with a proven track record of success working in the oilfield, we invite you to apply. This is your opportunity to join a large growing company offering a competitive base salary and benefits. What's in it...

  • Orientation Specialist

    2 hours ago

    Joliet, United States GP Transco Full time

    **About GP Transco**: GP Transco is a leading trucking company based in Chicago, Illinois, committed to providing exceptional transportation services to our clients across the United States. With a strong focus on safety, efficiency, and customer satisfaction, we have earned a reputation for excellence in the trucking industry. **Job Summary**: As an...

  • Central Scheduling Specialist

    2 weeks ago

    Joliet, United States QualDerm Partners, LLC Full time

    Job DescriptionJob DescriptionDescription:Fully remote position! Must be within driving distance of Brentwood,TN.With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm Partners, we are united in our purpose: to educate, protect, and care for your skin. We are...

  • Central Scheduling Specialist

    1 week ago

    Joliet, United States QualDerm Partners, LLC Full time

    Job DescriptionJob DescriptionDescription:Fully remote position! Must be within driving distance of Brentwood,TN.With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm Partners, we are united in our purpose: to educate, protect, and care for your skin. We are...

  • Central Scheduling Specialist

    5 days ago

    Joliet, United States QualDerm Partners, LLC Full time

    Job DescriptionJob DescriptionDescription:Fully remote position! Must be within driving distance of Brentwood,TN.Hours scheduled: Mon-Fri 9:30am - 6:00pmWith 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm Partners, we are united in our purpose: to educate,...

  • Laboratory Collection Care Specialist(Part-time)

    7 days ago

    Joliet, United States Genesis Reference Laboratories Full time

    **Genesis Reference Laboratories** **Job Title**:Laboratory Care Specialist **Classification**:Part-Time Hourly Non-Exempt **Hourly Range**:$18 to $23 based on experience, background, and skillset **Schedule**:Mondays to Fridays with times around 9 am to 5 pm schedule **Reports to**:Laboratory Care Specialist Program Manager **Location**:Joliet,...

  • Accounting Specialist

    2 weeks ago

    Joliet, United States Pritchard Auto Company Full time

    Job DescriptionJob DescriptionThe Accounting Specialist / Billing Clerk at Worldwide Equipment Sales of Illinois will be responsible for all billing and invoicing functions related to auto sales. This position reports to the Accounting Manager. The ideal candidate will have strong attention to detail, excellent communication skills, and a basic understanding...