Digital Learning Analyst

2 weeks ago

Horsham, United States Syneos Health Commercial Solutions Full time

**Description**

**Key Responsibilities**:

- Work with L&D business team, Learning Experience Excellence Team, and IT partners to accomplish day-to-work.
- Day-to-day administration/system upload of Janssens TA learning assets developed by all Commercial Business Units
- Develop and document processes to create standard operating procedures as needed
- Perform audit duties routinely
- Create and schedule Training reports as needed from learning Technology Platforms
- Manage advanced analytic report requests from various learning (assessment, LMS, and continuous learning) platforms
- Provide SCORM assistance, including: SCORM package testing and package uploading into learning platforms. Collaborate with vendors for appropriate troubleshooting.
- Identify operational trends and recommend opportunities for process and other improvements
- Partner with support services and IT to maintain data integrity and good internal customer service
- Manage uploads of all assessments and certification requirements
- Collaborate with stakeholders, ensuring system configurations for product launches
- Possess strategic confidence to provide feedback and recommendations to appropriate stakeholders
- Ability to prioritize and successfully manage competing projects and deliverables with similar timelines and a variety of stakeholders
- Ability to drive governance within the framework of Digital Learning
- Continuously seek to improve the Learning Technology and ways of working to meet business needs and improve user experience
- Work independently to identify, troubleshoot, and solve moderate to highly complex user support problems
- Strategic ability to meet with all key internal stakeholders in team meetings and in a 1:1 setting
- Takes part in or conducts end user and cross team upskilling on given tool of expertise
- Independently plans, schedules, and executes day-to-day work and objectives with mínimal supervision, within the limits of established policies, guidelines and procedures, with most tasks delivered in the form of expected results and some impact on others within the job area.

**Minimum Requirements/Qualifications**:

- Minimum of 5-7 years of experience managing and supporting learning technology platforms including: LMS, LCMS, and LXP
- Bachelors Degree preferred; additional IT-related technical certifications also preferred
- Results oriented, proactive work ethic and ability to self-direct with strong attention to detail with a clear communication style
- Comfort with ambiguity and ability to adapt to change while meeting deliverables and all timelines are required and essential to success
- Ability to prioritize and successfully manage competing projects and deliverables with similar timelines and a variety of stakeholders
- Strong project management skills
- Strong written and verbal communication skills with the ability to communicate technical information to a non-technical audience.
- Demonstrate knowledge of industry with a functional understanding of training development, eLearning development and instructional design
- Excellent customer service/interpersonal skills
- Ability to understand the big picture and connect the dots across various functions and business units
- Expert level working knowledge of Microsoft 365, with advanced Excel skills required
- Intermediate to Expert level knowledge and experience with the following: Portal Applications - i.e. LMS, Gaming platforms, Salesforce, SharePoint, and ability to learn proprietary Learning Portal systems
- Life science experience preferred, but not mandatory
- Can be trusted to maintain confidential information

**Why Syneos Health?** We partner with industry experts to solve and execute against today's toughest commercialization challenges facing the world's leading healthcare companies. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities on our Commercial Operations and Leadership teams. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world.

Work Here Matters Everywhere | How are you inspired to change lives?
- Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)_

At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary

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