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Automotive Service Advisor
3 weeks ago
Automotive Service Writer with experience and loves the auto repair business
Our mission is simple - We solve customers’ problems
Our facility has the owner on site every day and is equipped with technology normally only found in newer dealership service centers.
With this combination, you can enjoy a clean, upbeat work environment while performing Super Star customer service.
- Must have a passion for helping people.
- Be a problem solver
- Will have a proven concept to guide you.
- Enjoy a fast paced, challenging work environment.
- Have a career not a job
**Summary**:
As a Service Advisor, you will be working alongside our General Managing Partner. You are the first person that our customers see every time they walk into our facility to make an investment in their vehicle. You are also the person that our customers think of first when they have an issue with their vehicle; therefore, you play an important role in building relationships with our customers.
**Essential Duties and Responsibilities**
- Greet every customer enthusiastically with a smile.
- Answer customer phone calls with concept proven presentations and a “get the car across the curb” mentality.
- Maintain a positive attitude, positive communications and a strong team atmosphere.
- Listen carefully to every customer.
- Touch every car you are responsible for
- Build estimates.
- Ensure target margins are achieved on each work order.
- Present the best solution to properly repair our customer's vehicle utilizing proven concept presentations, passion and intensity.
- Perform with total integrity.
- Meet and exceed expectations.
- As a management team member assist with daily physical opening of store prior to standard work hours or earlier as workload demands, and closing of store after standard hours or later as workload demands.
- Assist with daily accounting closing and balancing procedures utilizing proven concept policies and procedures.
- Act in a professional manner suitable as the representative of the quality organization with which you are employed, always and in every instance projecting character qualities of honesty and integrity.
- Perform other duties and responsibilities as needed.
- Experience in automotive customer service and service sales.
**Qualifications**
- Current driver’s licenses.
- Driving record acceptable to our insurance carrier.
- No felony convictions.
**We are: Repair Pal Top Shop, AAA Certified and Napa Auto Care Center**
Pay: $80,000.00 - $110,000.00 per year
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Day range:
- Weekends as needed
Shift:
- 8 hour shift
- Day shift
**Experience**:
- Customer Service: 2 years (required)
- Automotive: 1 year (required)
License/Certification:
- Driver's License (required)
Work Location: In person
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