Automotive Service Advisor

3 weeks ago


Palestine, United States All Star Ford Palestine Full time

Responsibilities
- Greet service department customers promptly and courteously—attitude is everything
- Open repair orders in Dealertrack DMS
- Listen to customers and clearly translate repair needs to techs
- Upsell additional services using low pressure, high integrity methods
- Provide accurate repair/maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
- Qualifications
- General automotive mechanical knowledge
- Experience in service writing
- Strong customer service skills
- Sales experience in an automotive setting
- Familiarity with DMS, Dealertrack is a PLUS

Pay: From $36,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Day range:

- Weekends as needed

Shift:

- 8 hour shift

Work Location: In person


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