Operations Manager

3 weeks ago

New York, United States Ascendus, Inc. Full time

ASCENDUS

MISSION OF THE Operations Manager

A successful Operations Manager will: Define and shape business requirements for projects, identify governance structure for projects, set up reporting chain/dashboard to manage against time and budget, and issues list and how to resolve them (using systems such as RAID: Risks, Assumptions, Issues, Decisions).

Key Outcomes:
IT Operations Project & Change Management: 50%
- Liaising with stakeholders such as project personnel, vendors, and end-users regarding project requirements, IT product releases, and rollouts.
- Coordinate with stakeholders to identify efficiencies, assess and mitigate risks for new IT projects.
- Implement IT project plans to ensure staff adoption is seamless, taking ownership of the timely execution of projects and manage budgets.

Risk, Compliance and Documentation: 30%
- Document instructions for end-users and assist with the testing of the final product if necessary.
- Implementing document control policies and documentation templates.
- Compiling project reports and informing management regarding problems.

IT Operations Vendor Management: 20%
- Manage MSSP and general operations technology vendors
- Managing IT tickets and liaising between staff and vendors

Some projects you will be working on:

- Ensure data information and security systems and protocols are working.
- Keep business continuity plan updated and tested annually
- IT Hardware & Software inventory management (supported by an MSP to execute hardware and software maintenance)
- Ensure technology is leveraged to maximize collaboration internally (i.e. MS products like OneDrive, SharePoint, Teams, Outlook, phone systems, cybersecurity platforms, etc.)
Identify new phone & Salesforce integration (SMS integration, better reporting, etc.).
- Keep track of projects around new technology, as well as identify gaps.
- Facilities management / office management
- Work with HR to ensure staff onboarding/offboarding is smooth and consistent across departments.
- Make sure overall IT change is met with comfort.

Required Competencies and Qualifications
- Competencies:

- Communication. Strong verbal and written communication skills, including the ability to quickly produce high quality, professional‐looking written material.
- Organization. Ability to manage complex projects involving other staff, set priorities, manage multiple tasks, and meet time-sensitive deadlines;
- Attention to Detail. Strong attention to guidance and instruction, analytical ability, and ability to manage detail with bigger picture items;
- Strategic thinking/visioning. Able to see and communicate the big picture in an inspiring way. Determines opportunities and threats through comprehensive analysis of current and future trends;
- Efficiency. Able to produce significant output with mínimal wasted effort; and
- Flexibility/adaptability. Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
- Qualifications:

- Fluent in English
- 4+ years of experience in a project management role. (Ideally IT project management and change management experience).
- Well versed in Microsoft products (Outlook, SharePoint, etc.).
- Project management skills. SCRUM certification or similar (nice-to-have).
- Outstanding organizational and time management skills.

COMPENSATION & BENEFITS
- 100% employer-paid medical, dental, and vision premium plan offerings (savings of $6K - $12K per annum)
- Robust medical plans with $0 deductible and 0% co-insurance options are available
- Each employee receives a $1,500 employer-paid HRA card for a wide range of medical-related expenses such as co-pays, prescriptions, etc.
- Eligible for 401(k) participation after thirty (30) days of employment
- Participation in Success Share Plan (a profit-sharing program)
- Summer Friday’s
- Parental Leave Plan
- 13 paid holidays and generous paid time off policy
- Annual company-funded offsite retreat

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