Seasonal Hotel Front Desk Agent

4 weeks ago

Sayville, United States The Grove Hotel Full time

**The Grove Hotel is looking for seasonal front desk agents for our 63 room property located in Cherry Grove, NY. We are looking for team-players with great attention to detail and the ability to work in an inclusive environment. $500.00 retention bonus to team members who finish the season.**

**Hotel Front Desk Job Responsibilities**:

- Welcome guests in a warm and friendly manner.
- Ascertains their lodging, purchasing needs.
- Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
- Knows all essential aspects of our hotel operations.
- Registers guests and manages the rooming chart.
- Collects payments by charge payments from customers.
- Balances cash drawer by counting cash at beginning and end of work shift.
- Monitors lobby and check-in activity to determine room flow.
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
- Facilitates correspondence with guests.
- Works collaboratively with any resort associates and resources.

**Transportation on the Sayville Ferry will be covered by the hotel.**

**Hotel Qualifications / Skills**:

- Verbal Communication
- Customer Service
- Resolving Conflict
- Teamwork
- Energy Level
- Thoroughness
- Professionalism

**Education, Experience, and Licensing Requirements**:

- High school diploma
- Prior resort or hotel experience preferred
- Familiarity with telephone, office, and point-of-sale software a plus

Pay: $18.00 - $20.00 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- Commuter assistance

Schedule:

- 8 hour shift

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (preferred)

Work Location: In person

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