Amenity Manager

**URBN Playground** is a full-service amenity management, consulting, technology, and staffing firm headquartered in New York City. We built this company upon our passion for putting the human touch into amenity management. URBN Playground focuses on designing and delivering experiences, lifestyles, and moments that build connection and community - within cities, neighborhoods, and buildings.

Full-time. Starting salary of $55k annually, based on experience, plus paid vacation, paid sick, paid holidays.

**YOUR MISSION**
- Deliver amazing customer service by having a hospitality-focused, customer-first mindset.
- Supervise and manage front desk, fitness, concierge, pool, package room, and portering team members.
- Onboard and train team members, and provide ongoing coaching and proactive feedback.
- Promote and sell amenity memberships, fitness packages, event tickets, and services on the app.
- Ensure all health and safety procedures are adhered to according to law.
- Your role is crucial not only in enhancing the lives of the customers within the property, but in improving the attractiveness and value of the property and/or membership packages offered by the property.
- Be the face of URBN Playground for all customer questions, concerns and needs.

**YOU’RE GOOD AT**
- Interacting with people
- Getting things done
- Negotiating with and managing people to get things done
- Scheduling and sending important reminders
- Using proprietary technology systems and software
- Customer service and proactive hospitality
- Promoting services and partnerships
- Creating and managing budgets
- Noticing the little details and taking action to improve
- Using sound judgement to make decisions independently
- Dealing with challenging situations and responding to emergencies
- Being accountable and taking responsibility
- Building relationships with and coaching team members to maintain smooth operations

**YOU NEED**
- A college degree, or equivalent related work experience
- Several years work experience in amenity management or property management or hospitality industries, or similar
- Be able to obtain CPR and First Aid certification within three months of employment
- Prior experience in managing people and work schedules
- A great sense of humor and sense of fun

**BROWNIE POINTS**
- Prior experience in marketing or sales-related jobs
- Familiar with property manager software
- Fitness, pool, or hotel-related certification
- Additional language skills

Full-time. Starting salary of $55k annually, based on experience, plus paid vacation, paid sick, paid holidays.

Please Note: URBN Playground complies with all mandates regarding COVID-19.

Pay: $55,000.00 - $65,000.00 per year