Guest Service Agent

2 weeks ago

Miami, United States Hampton Inn & Suites Miami-DoralDolphin Mall Full time

**Overview**:
**Opportunity: Guest Service Agent**

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

**Your Growth Path**
Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager

**Your Focus**
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.

**Your Background and Skill**
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.

**Work Environment and Context**
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

**What We Believe**

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

**About Us**:
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Managed by HHM Hotels

  • Guest Services Agent

    4 weeks ago

    Miami, United States Hampton Inn & Suites by Hilton - Miami Brickell Downtown Full time

    Position: Front Desk/Guest Service Agent Salary: $16 - $18 per hour Location: Hotel - Miami Brickell Summary: We are seeking a passionate and motivated Front Desk Agents to join our dynamic Front Desk Team. As a Front Desk/Guest Service Agent, you will be responsible for providing excellent customer service to all our guests, ensuring their stay is an...

  • Guest Services Agent

    1 month ago

    Miami, United States Hampton Inn & Suites by Hilton - Miami Brickell Downtown Full time

    Position: Front Desk/Guest Service AgentSalary: $16 - $18 per hourLocation: Hotel - Miami BrickellSummary:We are seeking a passionate and motivated Front Desk Agents to join our dynamic Front Desk Team. As a Front Desk/Guest Service Agent, you will be responsible for providing excellent customer service to all our guests, ensuring their stay is an enjoyable...

  • Guest Services Agent

    2 weeks ago

    Miami, United States Hampton Inn & Suites by Hilton - Miami Brickell Downtown Full time

    Position: Front Desk/Guest Service AgentSalary: $16 - $18 per hourLocation: Hotel - Miami BrickellSummary:We are seeking a passionate and motivated Front Desk Agents to join our dynamic Front Desk Team. As a Front Desk/Guest Service Agent, you will be responsible for providing excellent customer service to all our guests, ensuring their stay is an enjoyable...

  • Guest Services Agent

    1 month ago

    Miami Beach, United States Highgate Hotels, Inc. Full time

    The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. The ideal candidate must have previous Guest Service, Agent, Guest, Hotel, Operations

  • Guest Services Agent

    1 week ago

    Miami, United States G Employment Services Inc Full time

    Job DescriptionJob DescriptionJob Title: Guest Service AgentDepartment: Front DeskReports To: Front Desk SupervisorStatus: Non-ExemptSUMMARY:The Guest Service Agent provides superior guest services including check-in/check-out of hotel guests courteously and efficiently; processes all payments according to established hotel requirements; provides information...

  • Guest Service Agent

    4 weeks ago

    Miami, Florida, United States Hilton Cabana Miami Beach Resort Full time

    Overlooking the Atlantic Ocean, the Hilton Cabana Miami Beach Resort offers direct access to the beach and the nine-mile Miami Beachwalk. Features include two ocean-view outdoor pools, poolside cabanas, and our private beach. Enjoy complimentary bike rentals and our bar with beach service.Shift Pattern: variable with typical shift times from 7am-3pm,...

  • Guest Service Agent

    2 weeks ago

    Miami, Florida, United States Hilton Cabana Miami Beach Resort Full time

    Overlooking the Atlantic Ocean, the Hilton Cabana Miami Beach Resort offers direct access to the beach and the nine-mile Miami Beachwalk. Features include two ocean-view outdoor pools, poolside cabanas, and our private beach. Enjoy complimentary bike rentals and our bar with beach service.Shift Pattern: variable with typical shift times from 7am-3pm,...

  • Guest Service Agent

    1 month ago

    Miami, United States Hampton Inn by Hilton Coconut GroveCoral Gables Full time

    Job DescriptionJob DescriptionLocation: Hotel - Miami Coconut GroveSummary:We are seeking a passionate and motivated Guest Service Agent/Night Auditor to join our dynamic Front Desk Team. As a Guest Service Agent/Night Auditor, you will be responsible for providing excellent customer service to all our guests, ensuring their stay is an enjoyable and...

  • Guest Services Agent

    3 weeks ago

    Miami, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Miami, FL, US, 33172 Property Name: La Quinta by Wyndham Miami - Airport West Req Id: 18005 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Miami - Airport West location in Miami , Florida . **Job Summary** The Guest Service Agent is responsible for providing...

  • Guest Services Agent

    2 weeks ago

    Miami, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Miami, FL, US, 33172 Property Name: La Quinta by Wyndham Miami - Airport West Req Id: 18005 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Miami - Airport West location in Miami , Florida . **Job Summary** The Guest Service Agent is responsible for providing...

  • Guest Service Agent

    2 weeks ago

    Miami, United States Hampton Inn & Suites Miami Doral Full time

    Overview: **Opportunity: Guest Service Agent** Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. **Your Growth Path** Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager **Your Focus** - Immediately greet guests and offer to assist with their...

  • Guest Service Agent

    3 weeks ago

    Miami, Florida, United States AC Miami Wynwood Full time

    Overview:Opportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales ManagerYour FocusImmediately greet guests and offer to assist with their needs.Register and assign...

  • Guest Service Agent

    2 weeks ago

    Miami, Florida, United States AC Miami Wynwood Full time

    Overview:Opportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales ManagerYour FocusImmediately greet guests and offer to assist with their needs.Register and assign...

  • Guest Service Agent

    2 weeks ago

    Miami, United States THesis Hotel Miami Full time

    Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...

  • Guest Service Agent

    4 weeks ago

    Miami Beach, United States Hilton Cabana Miami Beach Resort Full time

    DescriptionOverlooking the Atlantic Ocean, the Hilton Cabana Miami Beach Resort offers direct access to the beach and the nine-mile Miami Beachwalk. Features include two ocean-view outdoor pools, poolside cabanas, and our private beach. Enjoy complimentary bike rentals and our bar with beach service.Shift Pattern: variable with typical shift times from...

  • Guest Service Agent

    2 weeks ago

    Miami Beach, United States Hilton Cabana Miami Beach Resort Full time

    DescriptionOverlooking the Atlantic Ocean, the Hilton Cabana Miami Beach Resort offers direct access to the beach and the nine-mile Miami Beachwalk. Features include two ocean-view outdoor pools, poolside cabanas, and our private beach. Enjoy complimentary bike rentals and our bar with beach service.Shift Pattern: variable with typical shift times from...

  • Guest Service Agent

    2 weeks ago

    Miami, Florida, United States Winter Haven Hotel, Autograph Collection Full time

    OverviewOpportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales ManagerYour FocusImmediately greet guests and offer to assist with their needs.Register and assign...

  • Guest Service Agent

    3 weeks ago

    Miami, Florida, United States Winter Haven Hotel, Autograph Collection Full time

    OverviewOpportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales ManagerYour FocusImmediately greet guests and offer to assist with their needs.Register and assign...

  • Guest Service Agent

    3 weeks ago

    Miami, Florida, United States Moxy South Beach Full time

    OverviewOpportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales ManagerYour FocusImmediately greet guests and offer to assist with their needs.Register and assign...

  • Guest Service Agent

    2 weeks ago

    Miami, Florida, United States Moxy South Beach Full time

    OverviewOpportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales ManagerYour FocusImmediately greet guests and offer to assist with their needs.Register and assign...