General Services Trainer

4 weeks ago

Baltimore, United States Johns Hopkins Hospital Full time

**Position Summary**:
Reporting to the Associate Director of Patient Services, the General Services Trainer serves as Trainer/Instructor intended to bolster employee motivation and address retention issues as well as conducts departmental training programs within General Services. Provides job retention services support and guidance to employees as needed. Serves as Instructor for various General Services’ training and educational initiatives.

Assumes training responsibilities within General Services which includes conducting training modules within the Health System, with community based partners as well as academic entities with which the Health System has partnered. Gathers and interprets information and materials, closely monitors the status of ongoing training and education projects and programs and assists in maintaining and monitoring expenses and budget.

Must become technically proficient in one of the areas of General Services (EVS, Mail, Linen, Patient Transport, Materials, or Nutrition), in order to provide technical trainings to new employees.

**Education / Experience**:
A minimum of a Bachelor’s degree is required. Experience beyond the work experience requirement may be substituted for the degree on a 2 years of experience for 1 year of education basis.

Work requires at least 5 years related experience in adult education and training. Program coordination and customer service training experience is preferred.

**Knowledge/Skills**:
Requires a high level of interpersonal skills, written and oral communication skills necessary to interface with various levels within the organization. Effective verbal, oral presentation, written, listening, and counseling skills, educational instruction experience.

Presentation and motivation skills, time management skills, the ability to manage multiple work priorities. Proficient PC skills. Must be able to handle sensitive and confidential situations and interact with diverse groups of people effectively.

**Shift**:
Full Time (40 hours)

Rotating Shift

Weekend work required

Exempt

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