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Hotel Housekeeper

3 months ago

Livingston, United States Coral Wave Hospitality Full time

The Housekeeper is responsible for upholding the company’s cleanliness standards of all guest rooms and common areas located in the hotel.

**Cleaning Responsibilities**
- Change and replace all bed linens and towels
- Sanitize and clean all restrooms
- Dust/wipe down all rooms surfaces including but not limited to windows, pictures, mirrors, electronics, appliances, and furniture
- Vacuum/mop all floors
- Restock room amenities
- Assure all rooms are set up to company standards
- Cleans and maintains personal workstation by properly stocking it with sheets, towels, amenities, etc.

**Guest Service**
- Offer guests assistance whenever possible
- Responsible for resolving escalated customer relations issues
- Answers inquiries pertaining to hotel policies and services
- Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations
- Responsible for positively representing and promoting the property
- Ensures systems and procedures are in place and followed for guest safety and security

**Additional Duties**
- Completes daily housekeeping report
- Informs Front Desk staff when rooms are ready for new customers
- Reports any maintenance, security issues to the appropriate staff

**COVID-19 precautions**
- Remote interview process

Work Remotely
- No
- Employee housing after an evaluation period.

**Benefits**:

- Employee discount

Shift:

- 8 hour shift

**Education**:

- High school or equivalent (preferred)

Work Location: In person