Network Operations Technician

2 weeks ago


Raleigh, United States Concord Hospitality Enterprises Full time

**Summary**:
The Network Operations Support Engineer will support the Information Technology Department in daily operations by providing tier 2 technical support for hotel-level and corporate end users as well as assist the Network and System Administrators with field server maintenance, backups, workstation patches, and other central office-related infrastructure tasks.

The below key results areas are defined to provide the team member with a clear expectation of what performance is required to be successful in the Network Operations Support Engineer position.

**Responsibilities**:

- Monitor & maintain field server and workstation backup procedures.
- Test, deploy and report on Workstation & field server patching for the central office and remote locations.
- Document and maintain network and organization data maps.
- Assist with troubleshooting any field server and workstation related issues.
- Configure, install, and support new servers and software.
- Maintain and support Concord’s corporate office computer network and users.
- Perform scheduled server and hardware maintenance tasks as outlined in recurring task assignments.
- Assist in ensuring backup systems are functioning correctly, user data is protected, and recovery practices are tested.

**Requirements**:

- Innovate, improve, and streamline daily work processes to add value to the position and promote entrepreneurial, self-motivated, and results-driven attitudes.
- Maintain a positive working relationship with team members. Provide customer service to corporate team members and hotel properties with a positive and professional attitude.
- Participate in the rotation of coverage for off-hours responses to escalations and tier 2 network issues.

**Benefits of Working for Concord Hospitality**
Concord offers competitive wages. In this position, you will be eligible to enroll in our comprehensive benefit package, which includes medical/ dental/vision plans, complimentary life insurance with options for enhancements, ST/LT disability offerings, a 401K plan with company match, tuition assistance, plus training & development as well as career advancement opportunities.

We thrive on reward and recognition and will provide you and your team ample opportunities to shine within the company as well as within the brand.

**Working for Concord**
Concord Hospitality invests in our associates by providing training and development at all levels. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built upon, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life harmony, diversity, and our commitment to provide the best customer service and quality accommodations possible, in every market we exist.

Our cornerstones**:Quality, Integrity, Community, Profitability and FUN**

Pay Range: $24.21 - $30.27



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