Water Meter Reader I
2 months ago
**We Are Seeking**:
With every job we fill, our focus is on providing best in class service to our citizens while offering the opportunity for professional growth in a rewarding and innovative work environment. **_Team Gilbert_** has an exciting opportunity for a highly motivated professionals to fill the** **positions for **Meter Reader I & Meter Reader II in Water**.
The **Meter Reader I **reports to the Water Meter Supervisor. The primary function of this position is to read meters visual and by radio signal on assigned routes and records information with electronic handheld or mobile devices. Performs installations, inspections and repairs on water meters, meter registers, electronic radio transmitters, meter boxes, lids, connections and, route maintenance. Additional essential duties include, but not limited to:
- Residential and commercial meter reading.
- Residential and commercial ¾" to 2"meter replacements.
- AMI radio installation and change outs.
- Communicate with customer about service inquires.
- Investigate zero consumption and non-read exception.
- Meter transceiver unit maintenance and route maintenance.
- Other duties as assigned.
The **Meter Reader II **reports to the Water Meter Supervisor. The primary function of this position is to provide excellent customer service while investigating water customer inquiries such as excessive water consumption, crossed meters, water pressure irregularities, and leak checks. Completes daily work orders and communicates with customer, contractors, and internal sections. Trains new employees on meter section operations and equipment. Essential duties include all of Meter Reader I job duties as well as but not limited to:
- Responds to emergency situations such as water leaks and main breaks.
- Participates in shift rotations and overtime on a scheduled rotation.
- New 3/4 inch up to 2 inch meter installs.
- Completes work orders to open, close, lock off, and transfer water accounts.
- Investigates customer concerns over water pressure, consumption inquires, meter leaks, meter box maintenance, and other issues involving the water meter and water system.
- Other duties as assigned.
**KNOWLEDGE**:
- Knowledge of various equipment and hand tools associated with meter reading, installation, maintenance, and repair.
- Workplace safety, hazards, and procedures to maintain a safe work environment.
- Knowledge of different meter types and their functionality.
- Knowledge of water distribution systems.
- Technology associated with meter reading.
- Basic operation, maintenance, plumbing service of water meter infrastructure.
- Traffic laws and rules involved in vehicle and equipment operations.
**SKILLS**:
- Ability to follow oral and written instructions and read, comprehend, and interpret written materials such as operational/technical manuals, Safety Data Sheets, system maps, and diagrams.
- Strong customer service skills.
- Deductive reasoning and problem solving.
- Ability to multi-task for handling heavy workloads.
**_ These positions are At-Will and are FLSA Non-Exempt - eligible for overtime compensation._**
**About You**:
You are someone who effectively exceeds customer needs by building productive relationships and taking responsibility for customer satisfaction and loyalty. You actively participate as a member of a team to move the team toward the completion of goals and produce quality outcomes. You are committed to our safety philosophy, and you take great pride in proactively managing time and resources to ensure that work is completed efficiently while accomplishing objectives and achieving goals beyond what is required.
At Team Gilbert, we hire outcome-oriented problem-solvers who love what they do Here are some requirements of each position:
- High School Diploma or GED.
- 6 months of experience in plumbing and customer service.
- Must obtain Grade I Water Distribution ADEQ Certification within 12 months of hire.
- Must acquire necessary knowledge to promote to Meter Reader 2 within 12 months of hire.
- Must be able to work overtime and a rotating schedule change.
- Valid AZ Driver's License.
**Pay Range for a Meter Reader I: $19.39 - $27.15 Hourly**
- High School Diploma or GED;
- Valid AZ Driver’s License;
- ADEQ Grade 1 Water Distribution Certification at time of hire or promotion;
- 1 year of experience in private or public sector directly related to water meter reading, installation, and repair; along with 1 year of direct customer service experience;
- Shift rotation and overtime is a requirement of this position
**Pay Range of a Meter Reader II: $21.83 - $31.66 Hourly**
**We Are Team Gilbert**:
Gilbert is on a mission to be the **City of the Future.** We choose to **“Anticipate. Create. Help people.” **With 100 years of history and growth, our focus is on keeping the thriving community that Gilbert is today well into the future while continuing to be one of the top communities in the country.
**Up For the Challenge**
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