Vp, Account Operations

4 weeks ago

Oak Brook, United States Hub Group Full time

**Essential Job Functions**:

- Proactively engage with clients to ensure core deliverables are being met, identify potential gaps and make improvements where needed.
- Enhance/Develop scalable and repeatable processes to create internal efficiencies and maximize available resources.
- Serve as the primary liaison with the account management team and other key stakeholders throughout the organization.
- Oversee strategic business initiatives and projects from planning through successful execution in collaboration with functional leaders.
- Define and lead retention, margin enhancement and expansion strategies.
- Drive collaboration with cross-functional teams to meet and exceed business objectives and improve customer experience.
- Collaborate with the leadership team to develop long-term/multi-year growth strategy.
- Run select cross-functional projects with goals ranging from assessing progress, achieving goals, and motivating individuals to achieve their goals.
- Collaborate with internal departments to ensure accurate and complete on-boarding of new clients/business follows Hub Group standards.
- Drive service enhancements by working with operational management and business partners.
- Design and deploy internal systems and business metric dashboards to drive execution, accountability, and scalability.
- Work with Account Leadership to drive volume growth and margin enhancement. Support pre-sales activities including demos, opportunity assessments and discussions with the client
- 's management.
- Support sales staff to identify, qualify, progress and close potential new business opportunities from new and current accounts.
- Duties, responsibilities and activities may be assigned or changed from time to time.

**Minimum Requirements**:

- BA/BS degree
- Five or more years of operations and management experience in transportation/logistics, preferably in the intermodal sector
- Excellent oral communication, written communication and organizational skills, attention to detail, as well as proven analytical ability
- Ability to maintain good balance of strategic vision and tactical implementation.
- Exemplary communication skills and the ability to effectively interact and influence at all levels.
- Experience with Collections and Accounting processes.
- Acute analytical skills and the ability to engage appropriate colleagues to solve problems quickly and accurately.
- Strong time management and organizational skills
- Proven record of operational excellence with the ability to bring clarity to complex and ambiguous situations to drive understanding and proper execution.
- Proven success establishing strong relationships and working across all functions within the organization.
- Experience with complex data analysis and leveraging technology and systems to turn data into action.
- Highly effective organizational skills with the ability to manage multiple competing priorities and deliver targeted results.
- Proven experience organizing and directing multiple teams through change management.
- Excellent communication, project management and executive presentation skills.
- Proficiency with MS Office software.
- Occasional travel will be required

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