Customer Experience Specialist
2 weeks ago
**Summary**
Huneeus Wines (Quintessa, Faust, Flowers, Favia, Leviathan, Benton-Lane) has an incredible opening for a Customer Relations representative. Join our team of seasoned industry professionals and help support a luxury wine portfolio of established and growing brands. Excellent benefits and perks.
**Essential Duties**:
- **The following reflects essential functions for this role but does not restrict the tasks that may be assigned.**
- Quickly and effectively resolve customer service issues using active listening, patience and ability to de-escalate the situation
- Possess the innate ability to turn customer service problems into opportunities
- Present additional purchasing or visitation opportunities relevant to customer history
- Develop long term, personal relationships with customers built on trust
- Reactivate and acquire new members
- Keep customer data up-to-date in the CRM
- Conduct proactive customer-service outreach (credit card updates, welcoming new members, etc)
- Participate in brand trainings and wine tastings
- Attend and/or participate in occasional consumer events
**Qualifications**
- At least 3 years of experience in a customer service role for a premium wine company or comparable industry
- Professional and thoughtful written and verbal communicator
- Knowledge of wine, food & local tourism industry
- Knowledge of wine shipping logistics such as state laws and weather impacts
- Proficient with PC software such as Outlook, Word & Excel
- Possess a high degree of data entry accuracy
- Familiarity with wine-based CRM systems such as eCellar
- Familiarity with Wine Shipping a plus
**Physical requirements**
- Must be able to sit for long periods of time
- Must be able to work at a desk work station
- Must be able to operate office equipment such as a computer, copier, Fax machine
**Company Overview**
Huneeus Wines is a dynamic collection of premium wines/wineries. The portfolio includes Quintessa, Faust, Illumination; all produced in Napa Valley; Flowers Vineyard and Winery produced on the extreme Sonoma Coast. Most recently Leviathan, in Napa Valley and Benton-Lane located in the Oregon wine country joined our portfolio. We are singularly focused on producing the highest quality wines and promoting them through a committed distributor network to passionate restaurateurs and retailers.
**Equal Employment Opportunity**
The wage range for this role is $23.00 to $27.00 hourly. This role is also eligible for a very competitive benefits.
Location: St. Helena, CA (94574)
Category: DTC, Tasting Room and Retail
Workplace Type: hybrid
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