Crisis Counselor

**Reports to**: Crisis Center Counseling Supervisor

**Location**:Opportunity to work in the Cedar Rapids office, fully remote, or hybrid

**Hours**: Part Time

**About Foundation 2 Crisis Services**

Foundation 2 Crisis Services is a mission-driven, non-profit organization that provides critical crisis intervention and prevention services across Iowa. We operate a 24/7 crisis center, including phone, text, and chat services. We also operate an emergency youth shelter, mental health support groups, community-based crisis programs, training, and more. We have been saving lives for over 50 years. Join our team today

**Overview of the role**

Crisis counselors connect with people of all ages experiencing emotional distress or mental health crises over the phone, text, and chat. You have the opportunity to provide emotional support, connect clients with resources, and make a life-changing and life-saving difference. You can expect to be contacted by people in high-risk situations who may be actively suicidal.

Our crisis center counselors answer more than 65,500 phone, chat, and text contacts per year. You can learn more about the Foundation 2 Crisis Services’ crisis center and see what clients can expect when they reach out to Foundation 2 Crisis Services on our YouTube channel.
- **Shifts Available**:_

**Friday, Saturday, and Monday (8am - 4pm)**

**Benefits**
- This position starts at $18 per hour.
- Weekend 1st and 2nd shift = $.75/hour differential.
- $1,000 sign-on bonus.
- Generous paid time off, including floating mental wellness days.
- Quarterly wellness benefit reimbursements to support a sense of wellbeing.
- Retirement plans with Foundation 2 Crisis Services’ matching contributions.
- Go to sleep at night knowing that work you did matters. Foundation 2 Crisis Services staff save lives every day.

**Who you are**
- **Client-centered.** You are dedicated and passionate about working with individuals in crisis. You know it is an honor to be trusted to support people at their most vulnerable.
- **Compassionate.** You understand or have the desire to understand trauma-informed care and can support people in crisis with compassion, understanding, and openness.
- **Quick Thinking.** You recognize that providing crisis support can be a varied and rapidly changing situation and have the skillset to adapt to new situations.
- **A Skilled Communicator.** Your words matter to individuals in crisis. You are a strong communicator and can convey important information clearly and compassionately.

**What you’ll do**
- Provide real-time, compassionate, non-judgmental crisis support to clients over the phone, text, and chat lines.
- Attend initial trainings (some will be during daytime hours) and all-staff meetings during daytime hours 1-2 times per month.
- Dispatch additional client services, such as Foundation 2 Crisis Services’ Mobile Crisis Outreach, when necessary.
- Document each phone, text, and chat contact to ensure quality record keeping.

**What you need**
- Bachelor’s degree in human services or related field with 30 hours of human service coursework **OR** bachelor’s degree in any field plus one (1) year of relevant experience.
- Comfort using computer software including Office 365, Microsoft Teams, Electronic Health Records, etc.
- Reliable, high-speed internet at home (Minimum 50 Mbps download speed / 15 Mbps upload speed; wired internet connection required) OR the ability to work all shifts from the Cedar Rapids office.
- Pass all background checks completed by Foundation 2 Crisis Services.
- Live in Iowa or Illinois.
- Knowledge and experience working in crisis services, mental health, substance use, or problem gambling field(s) preferred.
- Background utilizing motivational interviewing preferred.

**Your Application**

Foundation 2 Crisis Services is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, creed, religion, sex, sexual orientation, gender identity, national origin, political affiliation, veteran, or disability status.

**Job Type**: Part-time

Pay: From $18.00 per hour

**Benefits**:

- 401(k) matching
- Employee assistance program
- Paid time off

Schedule:

- 8 hour shift
- Day shift

Application Question(s):

- Must reside in Iowa or Illinois.

**Education**:

- Bachelor's (required)

Work Location: In person