Asset Protection Investigator

An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
- Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
- Supports the reduction of shrink within a region by developing cases for further onsite investigations; synthesizing complex data and information for leadership; assisting others (Market Asset Protection Manager, Asset Protection Manager) in prioritizing investigative cases; and influencing the strategy to help reduce risks.
- Leads the development of fellow asset protection associates by teaching others how to follow company asset protection procedures; establishing processes to monitor loss; following merchandise security procedures that minimize shrink; recommending and implementing plans for deterrence and detection of merchandise, property, or injury loss.
- Manages data analysis projects by developing and communicating scope of work; ensuring consistency in all projects; analyzing, planning, and structuring data findings; interpreting data and making recommendations to regional senior management; and presenting findings, deliverables, and recommendations to stakeholders to support the business.
- Conducts, assigns, and oversees offsite investigations and develops cases (for example, theft, shrink, etc.) by monitoring electronic surveillance for a region; reviewing trends and Associate and Customer behaviors; analyzing transactional data; adjusting and refining algorithms in the system; writing the logic for queries for to identify trends across a broad region; assigning work and responsibilities to others in order to investigate and lead the progress of investigations; synthesizing complex data and information for leadership; and influencing the strategy to help mitigate and reduce risk.

**Leadership Expectations**
- An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.
- Customer/Member Centered: Meet Internal and External Customer/Member Needs: Identifies the requirements, expectations, and needs of customers/members. Supports and aligns with initiatives, goals, and actions focused on improving customer/member service. Addresses the concerns and issues of internal and external customers/members. Uses customer/member data, analyses, and insights to improve customer/member-related decisions.
- Judgment: Demonstrate Professional Judgment: Researches and integrates relevant information and data, and uses expertise to make recommendations or decisions. Identifies and applies sound, fact-based criteria in setting priorities and making decisions. Uses business measures and analyses to identify improvement opportunities. Probes and looks beyond symptoms to determine the root causes of problems and identify possible solutions.
- Execution and Results: Focus on Execution and Results: Aligns and pursues work activities to achieve the mission and business priorities of the organization. Shares information, practices, and resources across functions, organizations, and locations to improve performance. Effectively uses existing processes and tools to achieve performance objectives. Uses and explains major process steps to manage time, resources, and challenges to meet goals.
- Planning and Improvement: Plan for and Improve Performance: Develops and implements plans, practices, and processes to better achieve organizational goals. Develops contingency plans to manage or eliminate potential problems. Identifies and recommends ways to continually improve and streamline processes and practices.
- Influence and Communicate: Build Influence: Develops and presents logical, convincing reasons in support of one's perspectives and initiatives. Proactively shares relevant information and timely updates with appropriate people. Listens attentively and asks questions to ensure understanding. Researches information for and prepares documents and presentations that effectively convey relevant information in a timely manner.
- Ethics and Compliance: Model Ethics and Compliance: Complies with policies and procedures. Demonstrates ethical performance. Supports efforts to Asset Protection Field Investigator Job Description Published On 09/28/2022 This job description supersedes all prior descriptions WAP8855 Page 1 enforce compliance with policies and procedures.
- Adaptability: Adapt Professionally: Demonstrates creativity and strength in the face of change, obstacles, and adversity. Adapts to competing demands and shifting priorities. Updates and shares knowledge and skills to keep current in one's area of expertise. Em