Clerical Receptionist

Job Summary:
WILL COUNTY, ILLINOIS
CLASS TITLE: CLERICAL RECEPTIONIST - CLASS: UNION

REPORTS TO: ADMINISTRATOR

**JOB SUMMARY**:
Operates and answers phone calls on the facility switchboard system. Greets and directs visitors, residents, staff, vendors, volunteers and assure resident safety.

**ESSENTIAL JOB FUNCTIONS**:

- Operates and answers phone calls on the facility switchboard system
- Monitors visitor entrance and exit from the facility including signing the visitor log book
- Greets guests and answers questions with appropriate referral to staff member and/or resident
- Performs routine clerical functions such as filing, copying, sorting etc.
- Collects, sorts, and distributes mail for both staff and residents
- Operate overhead paging system only when necessary
- Receive inquires and release information in accordance with established policies/procedure
- Give directions and information to visitors, guests, residents, sales representatives, etc.
- Monitor meal tickets for visitors and staff per policy/procedure
- Perform other related duties as assigned or required

**MATERIAL AND EQUIPMENT USED**:

- Handles equipment and supplies in a safe manner.
- Reports any unsafe conditions to the appropriate supervisory staff
- Reports any injuries incurred by residents to the unit nurse immediately.
- Follows established policies and procedures, including appropriate dress, etc.
- Responds to fire, accident and disasters as instructed.
- Utilize telephone, copier, computer, safety equipment, and other office equipment as needed.

**EDUCATION AND PREVIOUS RELATED EXPERIENCE**:
A minimum of a high school degree or equivalency is required.

KNOWLEDGE, SKILLS AND ABILITIES:

- Must be able to read, write, speak and understand the English language.
- Must possess the ability to make independent decisions when circumstances warrant such action.
- Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public.
- Must be able to work harmoniously with other facility staff.
- Must possess patience, tact, cheerful disposition and enthusiasm.
- Must possess cash handling ability
- Must be proficient in Microsoft Office (i.e. Excel, Word, etc.)

**Ability to**:

- (With or without the aid of mechanical devices)
- Must be able to speak and write the English language in an understandable manner.
- Must be able to move intermittently throughout the day.
- Must be able to cope with the mental and emotional stress of the position.
- Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so the requirements of the positions can be met.
- Must function independently and have flexibility, personal integrity and the ability to work effectively with residents, personnel, volunteers and support services.
- Must be in good general health and demonstrate emotional stability.
- Must be able to relate and work with ill, disabled, elderly, emotionally upset and hostile people within the facility.
- Must be able to lift, push, pull a minimum of 50 pounds.
- Must be able to assist in the evacuation of residents.

Pay: From $15.72 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift
- Day shift

**Experience**:

- Customer service: 1 year (required)

Ability to Commute:

- Joliet, IL 60433 (required)

Work Location: In person