Learning Environments Support Technician

3 weeks ago

San Diego, United States California State University Full time

**Job no**: 538882

**Work type**: Staff

**Location**: San Diego

**Categories**: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology, On-site (work in-person at business location)

**Position Summary**

Under direct supervision of the Associate Director, IT Services, User Support, the Learning Environments Support Technician provides classroom support to faculty and college IT staff. The Support Technician contributes to the construction, maintenance, and support of instructional technology systems, and assists with day-to-day operations of the equipment loan service. The position also contributes to video conferencing, special events, and evening support as needed.

This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Work hours are Monday-Thursday 1:00pm-10:00pm and Friday 10:00am-4:30pm. During the Summer and Winter breaks, work hours will be Monday-Friday 8:00am-4:30pm.

The individual hired into this role will work on campus at SDSU in San Diego.

**Department Summary**

The mission of the **Information Technology Division **is to develop the long-term infrastructure, services, and strategy necessary to support the University’s mission of learning, discovery, and engagement. The IT Division has the stewardship responsibility for core IT assets on campus and the obligation to provide the services, training, and community building necessary to realize the benefits of those investments across the San Diego State University community.

**IT Services, User Support **combines technical expertise, customer service, and proactive problem-solving to enhance the overall technology experience for the SDSU community. This includes help desk operations, desktop services, and designing and maintaining effective learning environments. The IT Division is made up of 184 staff and 28 administrators.

For more information regarding the IT Division, click here.

**Education and Experience**

**Key Qualifications**
- Experience in the operation and maintenance of a broad range of audio and video equipment, including distribution and projection systems.
- Experience with the design, fabrication, and retrofitting of Smart Classroom or classroom audiovisual systems.
- Experience evaluating and recommending audiovisual equipment for Smart Classroom or classroom systems.
- Experience providing academic technology support in a higher education setting.
- Experience preparing diagrams and appropriate documentation (e.g. line drawings, floor plans, parts list, work plans) for Smart Classroom or classroom design and development projects

**Licenses/Certifications Required**
- California driver’s license.
- Certification of completion of driver safety training as required by CSU Office of Risk Management must be obtained as soon as possible after hire date.

**Compensation and Benefits**

**Starting salary upon appointment is not expected to exceed $4,334 per month.**

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

CSU Classification Salary Range: $3,899 - $7,506 per month.

**Diversity and Community at SDSU**

At SDSU, our diversity gives us power and benefits every single member of our community.

Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university.

SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another.

**Supplemental Information**

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

SDSU is a smoke-free campus. For more information, pl

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