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Customer Service Representative

3 months ago

Austin, United States Maximus Services, LLC Full time

**Description & Requirements**

Maximus is currently hiring Customer Service Representative s (Bilingual: English and Spanish calls) to join our growing team. This position is responsible for supporting the Health Texas project by providing customer care and enrollment services for health benefits via telephone, IVR, and web-based portals.

This is a Full-Time, Permanent position where you will enjoy a hybrid working arrangement: you have the choice to work remotely or on-site at our Austin, TX location.

Why Maximus?
- Awesome work schedule: Hours of Operation are 8 AM - 6 PM Monday-Friday
- Paid Time Off
- Employee Assistance Program (EAP) for your well-being
- Employee wellness programs
- Employee discount programs

Essential Duties and Responsibilities:

- Responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center.
- Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services.
- Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken.
- Follow standard operating procedures to ensure consistency and accuracy.
- Address customer inquiries and resolve problems to ensure that appropriate changes are made.
- Refer unresolved customer grievances to designated departments for further investigation.
- Communicate with supervisor regarding any potential needs or concerns.
- Perform data entry accurately.
- Perform other duties as assigned by management.

CSR's have the option to work remotely or onsite at our Austin location.

Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Must be fluent in English and specified secondary language.

Minimum Requirements:

- High School diploma or equivalent with 0 - 1 years of experience
- At least 6 months of customer service experience preferred.
- Must reside within 70 miles of Austin, TX
- Fluent ability to read, write, and speak Spanish.

Home Office Requirements:

- Reliable, high-speed internet service
- Minimum 20 Mbps download speeds
- Must be a traditional, wired high-speed connection such as cable or fiber
- Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible
- Must be able to connect your computer directly to your modem or router via ethernet cable, Wi-Fi connections are not allowed
- Quiet and distraction-fr ee workspace
- Maximus will supply your computer equipment

EEO Statement

Pay Transparency
- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.