Gaming Agent

**Salary**
- $20.40 - $27.55 Hourly**Location**
- AZ 85139, AZ**Job Type**
- FTNonExempt**Job Number**
- 24-00038**Department**
- Tribal Gaming Agency**Opening Date**
- 04/30/2024**Closing Date**
- 5/23/2024 11:59 PM Arizona**Summary**:
Under general supervision, monitors Casino activities to ensure compliance with all Federal, State, and Community gaming laws and regulations.

**Minimum Qualifications**:
Experience equivalent to one-year full time investigation, regulatory, or closely related work. Must be able to obtain a valid gaming license/certification from the State of Arizona Department of Gaming and/or the Ak-Chin Indian Community Agency prior to beginning work. Must possess a valid Arizona Driver's License and be able to meet the Community's insurance carrier requirements.

Applicants must be able to perform their job duties within an environment of a large amount of second hand tobacco smoke. Other requirements include the ability to perform basic physical duties after having to stand and walk for a prolonged period of time. Applicant must also be willing to adjust to a flexible work schedule and working conditions.

**Examples of Duties**:

- Monitors casino floor, observing customers and employees to ensure compliance with the Compact, Gaming Code, Gaming Commission Regulations, and approved Casino internal controls; Writes incident reports of any violations.
- Monitors customers and employees to ensure no cheating or illegal gaming devices are allowed; counsels and/or writes up employees for procedural violations.
- Monitors money transfers; observes cash drop procedures.
- Controls keys to secured areas; monitors use of keys for EPROM chips, observes EPROM chip changes and prepares appropriate documents for the changes; checks log of key control board to ensure keys are all accounted for; monitors log sheet for key usage.
- Monitors customer behavior.
- Monitors surveillance activities to ensure compliance with established policies/procedures; conduct investigations of patron disputes, possible violations of policy/procedure, and/or violation of Compact provisions
- Verifies jackpots; assists patrons and answers general questions regarding gaming regulations, policies, and procedures.
- Escorts State Gaming Agency personnel when inspections occur.
- Performs other duties as they relate to the job.

**Other Requirements**:

- Knowledge of Federal, State and Tribal gaming regulations.
- Knowledge of the Ak-Chin Indian Community Gaming Compact.
- Knowledge of Casino internal controls and operational procedures.
- Knowledge of documentation/record keeping principles and practices.
- Knowledge of monitoring techniques for possible illegal gaming practices and devices.
- Knowledge of surveillance equipment and its usage.
- Knowledge of public relations/customer service practices and procedures.
- Knowledge of general security practices and procedures.
- Skill in written and oral communication necessary for documentation, reporting incidents, explanation of practices, policies and procedures to upper management, customers, employees and regulatory agencies.
- Skill in establishing and maintaining effective working relationships with Federal, State, and Tribal regulatory agencies, upper management, co-workers, and the general public.
- Skill in mingling with customers and employees on the floor in order to monitor disruptive behaviors or cheating.
- Skill in observing employees and customers for compliance with gaming regulations.
- Skill in observing/monitoring employees to ensure compliance with internal controls, and management practices and procedures.
- Skill in investigating incidents and complaints.