Incident Watch Officer

4 weeks ago


Washington, United States Emerging Tech, LLC Full time

**Must be authorized to work in the US**
**100% Remote**
Support the Department of Veterans Affairs (VA) Electronic Health Record Modernization Integration Office (EHRM-IO) for operational activities, including, but not limited to incident management tracking, briefing development, and maintenance/verification of dashboards
- Leverage technical out-of-the-box solutions (e.g., ServiceNow, PowerBI, etc.) to customize reports and dashboards for executive clients.
- Collaborate with multiple stakeholder groups to provide operational support to monitor, update, and report on existing tickets
- Prepare regular updates and communications to/for senior management on key activities
- Collaborate with multiple stakeholder groups (including executive leadership) to ensure timely and accurate reporting
- Facilitate data gathering and issue/incident update meetings with VA, other contractors and team, and Oracle
- Coordinate with stakeholders to ensure compliance with processes
- Organize, review, and perform quality control of incident data repositories
- Identify risk areas and escalate activities for resolution

Minimum qualifications:

- 10+ years of professional work experience
- Experience managing Information Technology related projects.
- Must be well versed in life cycle and project management methodologies.
- Must have experience in tracking costs, schedule and performance progress.
- Must be able to identify and mitigate risks.
- Bachelor’s degree in Engineering, Computer Science, Systems, Business or related scientific /technical discipline, or an additional 8 years of relevant experience may be substituted for degree requirements

Preferred qualifications:

- Experience in the VA
- Experience in Oracle/Cerner
- Experience implementing Electronic Health Records

**Benefits**:

- Retirement Plan
- Group Health Insurance (Health, Dental, and Vision)
- Paid Time Off
- Referral Bonus
- Opportunity for Performance Evaluation/Retention Bonus

**Compensation**:

- Full-Time Direct Hire
- Annual Salary: $100,000-$120,000

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