Field Technician Iv- Outside Plant Technician

2 weeks ago

Newark, United States Optimum Full time

**Are you looking to Optimize your life? Start your exciting path to a rewarding career today**

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you

We are** Optimum**

**Job Summary**:
Under general supervision the Broadband Technician (BBT) IV repairs and maintains the fiber and coaxial transport and distribution cable services including residential and business video, data, telephone, and security. As needed supports repair and maintenance of headend electronics and critical infrastructure equipment. Performs troubleshooting from the headend to the customer's electronic devices. Supports and mentors lower level technicians and fulfills service and installation as needed to exceed customer needs.

**Responsibilities**:

- Provides quality internal and external customer service reflecting the Company values
- Coaches and mentors other technical operations team members
- Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices
- Maintains a unity gain network
- Fulfills FCC-required network tests
- Serves as a mentor to other team members, providing instruction, support and direction
- Troubleshoots and repairs the distribution network from headend to customer's electronic devices
- Resolves issues at installation and on scheduled service call from customer's electronic devices to tap
- Installs, tests and troubleshoots Company services including video, data and telephone from tap to customer electronic devices
- Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures
- Represents Company to collect payments and equipment; secures appropriate customer signatures
- Uses small hand tools, power tools, meters, and other test equipment

**Qualifications**:

- External applicants must have a minimum of 12-18 months’ Outside Plant technical experience
- Internal Field Service Technician applicants must fully complete their field service career progression program, and spend twelve to eighteen months as an Outside Plant Tech III to be deemed eligible
- High school diploma or equivalent
- Appropriate valid driver’s license and driving record within Company standards. Ability to obtain current DOT (Department of Transportation) medical card and valid CDL (Commercial Driver’s License) where applicable; must comply with all applicable DOT requirements
- Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing security services (if applicable)
- Ability to comprehend and operate appropriate testing equipment (e.g. signal level meters, ohm meters)
- Ability to communicate in person and by telephone
- BDS certification preferred
- Home security installation experience preferred
- An “Activity Analysis” of the physical demands required to perform this job’s essential functions with or without a reasonable accommodation will be provided upon request and with an offer of employment. Must pass a physical assessment of those physical demands post offer/pre employment and if returning to work following a leave of absence, conducted at the Company’s assessment vendor.

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winni

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