![Luxe Mobile Health](https://media.trabajo.org/img/noimg.jpg)
Customer / Patient Experience Associate - Concierge
3 weeks ago
A fast-paced healthcare startup is looking for compassionate people to help us grow, manage some aspects of logistics, and take care of our patients.
**What is great about our position**:
- Hybrid work environment. Once you’ve been trained and we’re comfortable, you can work from home two days per week.
- Very few upset customers: mostly you're answering questions about treatments
- Minimal customer interactions: most of your time will be spent ensuring nurses can complete their appointments without issue.
- Great work environment with snacks, free food, and other benefits
- Great opportunities for advancement: Our company is doubling every six months. As we grow, we’re always looking for managers.
**Hours**:
- Monday - Friday ( 6 - 10 Hour Shifts); Weekends as needed
- Morning Shifts, Evening Shifts, Weekend Shifts
**Pay**:
- Bonuses will likely grow with time.
**Responsibilities**:
- Monitor and manage the schedule of appointments for the company. This includes moving appointments between providers as necessary, answering questions from our providers (for example missing patient information), and addressing any logístical issues as necessary.
- Monitor incoming messages (such as text or chat) to answer customer questions.
- Speak with potential patients (approximately 10 phone calls per shift), understand their needs, answer their questions, and help them through the booking process.
**Example phone calls**:
- From a customer: Patient has father in hospice, what treatment would be best? Or is there any availability today?
- From a provider: Traffic is terrible. I can't make it to the patient's house in time. Can you contact the patient and tell them we're running late.
**Required**:
- Good with technology (such as using a computer, etc.)
- No foreign accent
- Belief in modern medicine
- Compassion towards those suffering from medical ailments
**Great to have**:
Experience working in the medical field and/or some understanding of medical issues and medical terminology.
- Sales experience
- Being fluent in Spanish is a plus.
**Job Types**: Full-time, Part-time
Pay: $16.00 - $20.00 per hour
Expected hours: 25 - 40 per week
**Benefits**:
- 401(k)
- Flexible schedule
- Parental leave
- Referral program
Experience level:
- 2 years
Shift:
- 10 hour shift
- 8 hour shift
- Evening shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Hybrid work
- Office
Application Question(s):
- Can you work on weekends? This role might casually have shifts for weekends.
Ability to Relocate:
- Houston, TX 77027: Relocate before starting work (required)
Work Location: Hybrid remote in Houston, TX 77027
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