Banking Department-corporate Customer Service Avp

2 weeks ago

New York, United States Bank of China Limited, New York Branch Full time

Introduction:
Established in 1912, Bank of China is one of the largest banks in the world, with over $3 trillion in assets and a footprint that spans more than 60 countries and regions. Our long-term outlook, institutional weight and global breadth provide our clients with a stable and reliable financial partner, whether in Corporate or Personal Banking or our Trade Services, Commodities, Financial Institutions and Global Markets lines of business.

Overview:
The incumbent is responsible for promoting business for the Bank by overseeing the Banking Service function in delivering excellent customer services to existing and potential customers.

**Responsibilities**:

- Include but are not limited to:_

**_ Customer Service, Reporting and Operational Support:_**
- Assist customers with routine account related requests such as: opening, modifying and closing accounts/debit cards, funds transfers, stop payments, inquiries about bank deposit products and service charges, review of accounts transactions, processing of special depository products and others
- Collect customer’s identification documents in accordance with the bank’s KYC policy.
- Maintain and enhance good customer relationships by providing high quality banking services to customers in a friendly and courteous manners
- Cross-sell bank products and services based on customer needs in accordance with the Bank’s policies and procedures
- Research and resolve customer problems, acts as customer liaison between other bank departments when necessary
- Prepare bank correspondences to customers and handle any returned mailing
- Prepare reports including but not limited to 1099 report, 1042s report, W-8 Form update report, CD Pre-maturity Notice report, Foreign Exchange Annual Statement Report, and etc.
- Input, maintain debit cards within system
- Handle daily operation of special depository products like CDARS, ICS, School District Deposit, and other structural deposit services
- Review and consolidate inactive accounts for processing of abandoned property in accordance to bank policies and procedures
- Conduct internal account reconciliation

**_ Compliance:_**
- Understand and support compliance with all applicable regulatory guidelines such as Bank Secrecy Act, Anti-Money Laundering, and Consumer Compliance etc.
- Send, process and follow up RFI
- Identify and escalate compliance related red flags or suspicious activities
- Adhere to all department and banking policies and procedures to ensure all business conducted are strictly complying with relevant regulations and rules

**_ Supervision and Routine Duties (for AVP level):_**
- Provide instructional leadership and coaching to team
- Conduct quality reviews of daily banking operations transactions to ensure data accuracy and compliance with regulatory requirements
- Manage the interactive accounts and abandoned property process in accordance to the bank policies, procedures and regulatory requirements
- Provide coaching to staff in resolving complex customer issues

Qualifications:

- Bachelor’s degree in Business or related field is required; Master’s degree or above is preferred
- At least 4-6 years of work experiences in banking business and banking operation is required for Associate level
- Demonstrate adequate knowledge of banking products and services, and banking operational procedures
- Bilingual ability in Mandarin (verbal & reading proficiency) is required

Pay Range: USD $65,000.00 - USD $150,000.00 /Yr.

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