Reservationist/ Concierge

**What we will ask you to do**:

- Act as point person for incoming phone calls and inboxes for reservations and guest inquiries
- Possess full knowledge of reservation systems (TOCK), shipping procedures/volume limits when shipping wines, and current promotions (online and Visitor Center)
- Enter and process wine club forms, ship orders, and data capture information
- Maintain aesthetic of the retail area and all guest areas
- Educate guests about The Duckhorn Portfolio tasting options at each property, including Elevated experiences, costs, and availability
- Assist guests with information and reservations at recommended restaurants, hotels, and other wineries
- Manage all verbal and written communication to customers and guests including confirmation of guests visit, follow-up, and special requests

**What you will need**:

- Minimum high school diploma or equivalent.
- Minimum 1 year experience in the luxury hospitality or wine industry.
- Exceptional communication skills, both written and oral.
- Excellent organizational skills and attention to detail.
- Collaborative/team operational skills.
- Computer proficiency: Word, Excel, Outlook, TOCK, and Wine Direct.
- Available to work weekends and select holidays.
- Valid Driver's License and insurable MVR.
- Ability to lift up to 42 lbs.
- Must be able to sit and stand for prolonged periods of time

**What we will provide**:

- Paid time off and 11 paid holidays
- A diverse team of coworkers that care about each other in a fun, exciting work environment
- A company that promotes from within and provides great training and development opportunities
- Hourly Range: $20 - $22/hr DOE