Data Center Technician

7 days ago

Ashburn, United States Redwitz Inc Full time

**Job Summary**:The Data Center Technician provides support to ensure the integrity, stability, and efficiency of technical systems and/or to provide a high level of technical support services. This position is responsible for tracking, monitoring, and resolving issues in the data center as they arise, escalating issues where appropriate, and reports to a director, manager, or lead data center technician.

**Pay Rate**:$35.00 - $45.00 per hour

**Type of Role**: Individual contributor performing routine tasks for projects or colleagues

**Impact of Decision Making**:Resolves routine to moderately complex issues in routine to moderate situations; impact is typically limited to own work area

**Setting and Receiving Direction**: Works within established procedures with moderate degree of supervision

**Essential Functions**:

- Provides creative solutions to technical problems
- Handles multiple incoming priorities effectively
- Travels up to 75% for acquisition and normal business functions
- Meets or exceeds current required Service Level Agreements for issue resolution
- Participates in problem resolution, data entry, data tracking, and issue follow-up
- Escalates problems that can't be resolved to the appropriate teams in a timely manner
- Completes ongoing documentation of new processes and procedures
- Assists department with identifying the impact of new version/system upgrades
- Communicates downtimes, upgrades, and essential information to appropriate leadership
- Keeps Manager, Director, and Lead Data Center Technician apprised of workflow problems, project status, and suggestions for process improvements
- Encourages, maintains, and develops a professional business relationship with internal and external teams by providing prompt, efficient, and professional service always

**Additional Responsibilities**:_ _
- May be a resource for other technical teams or end users
- Participate in the development of end-user training materials
- Provides after-hours, on-call, and holiday support as required
- Other duties as requested or required

**Knowledge / Skills / Abilities**:
**Accountability**

**Data Center Technician**

Communication

Clearly, honestly, and respectfully presents ideas, information, and viewpoints both verbally and in writing and encourages others to do the same. Listens actively and seeks to understand others

Explains - Communicates in a clear and concise manner; covers all the relevant points and listens carefully to accurately understand the message being communicated; responds to issues raised by others in a timely manner

Interpersonal Effectiveness

Creates and sustains respectful, inclusive positive working relationships. Promotes mutual respect with diverse colleagues, customers, and communities.

Demonstrates** **-** **Takes action to ensure that all people are treated fairly and equitably; incorporates different personal styles that are effective in accomplishing desired outcomes. Demonstrates a fit between GDR Group and their client’s mission and core values.

Continuous Improvement

Continually seeks opportunities to improve processes and performance outcomes. Tries new approaches and takes risks that lead to increased efficiency and effectiveness

Develops and Supports** **-** **Develops techniques to encourage a quality-oriented culture; actively supports ways and means of continuous improvement within the team to eliminate inefficiencies and ensure achievement of targets, goals, and required service levels.

Continuous Learning

Actively seeks and/or creates opportunities for learning to develop stronger personal and professional skills. Demonstrates a genuine intent to develop others through coaching, mentoring, and delegating

Develops Self - Applies various learning experiences (e.g., training, cross-departmental assignments) to identify underlying causes of problems and potential solutions; accepts challenges of unfamiliar assignments and actively seeks/constructively uses feedback

Teamwork/Collaboration

Demonstrates confidence that people working together bring insight and wisdom to achieving shared objectives.

Contributes - Adapts the way in which a job is performed to respond to the circumstances and needs of the team; shares information with others; willingly participates towards the achievement of group goals

Focus on Service

Develops and maintains strong relationships by identifying, anticipating, then meeting or exceeding the needs and expectations of people we support. Views each interaction as a unique opportunity to support others.

Builds** **- Builds long-term relationships by recommending novel solutions and generating customer satisfaction; in partnership with others.

Problem Solving

Gathers, organizes, and evaluates relevant information in order to assess situations, identify root causes to problems and evaluate alternative courses of action. Acts promptly and decisively to address problems that arise

Anticipates and Applies****:
Strategic Pl

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