On-site Representative

4 weeks ago


Irvine, United States Voyage Employer Services Full time

**Voyage Employer Services is currently hiring an On-Site Representative for a garment manufacturing company in Irvine, CA. If you have experience in the staffing industry and have an interest in managing a high volume of employees, this might be for you**

**Shift**:

- 3:00 PM - 9:00 PM

**Responsibilities**:

- Administrative/clerical work
- Manage large amounts of temporary employees
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customers/temps through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customer/temps

**Skills**:

- English & Spanish Speaking REQUIRED
- Recruiting experience
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

**Required Education and Experience**:

- High School Diploma or Equivalent

Pay: $18.00 - $22.00 per hour

Expected hours: No less than 35 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Shift:

- Evening shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

Ability to Commute:

- Irvine, CA (required)

Ability to Relocate:

- Irvine, CA: Relocate before starting work (required)

Work Location: In person



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