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Member Specialist

1 month ago

Foxborough, United States SCU Credit Union Full time

_**Assigned Location TBD - We have locations in Walpole, Sharon, Foxboro, Mansfield, North Attleboro, Brockton, and Taunton. **_

SCU Credit Union has a mission to positively impact the financial well-being of our members by providing access to a wide range of products and services; to support the diverse communities we serve through education and collaboration; and to foster a rewarding environment for our employees

We put our members at the heart of everything we do and strive to exceed their expectations by providing: empathy, giving back, integrity, stability, and an inclusive culture. If you align with these values too, we would love for you to join our team

**SUMMARY**

Under the general supervision of the Branch Manager, a Member Specialist performs a variety of duties necessary to provide efficient service to members and effective branch operation in conformance with the established Credit Union policies, strategies procedures, and objectives to ensure quality member services.

This is a full-time position. Currently evening and Saturday hours are required. **Branch location TBD.**

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Responsible for Teller station and accuracy of transactions
- Maintain and secure custody of cash drawer
- Cash checks - follow check cashing policies and procedures for withdrawing funds
- Process deposits and withdrawals for members in person or by mail
- Process mortgage and loan payments
- Issue bank checks and money orders as needed
- Process cash advance transactions as needed
- Answer routine member inquiries
- Process Stop Payments
- Print out statements if requested
- Maintain a neat and orderly workstations
- Responsible for member account confidentiality and privacy
- Accurately and promptly settle drawer at end of day
- Ability to cross sell products and services
- Open new accounts for members
- Answer member phone calls and provide follow up as necessary
- Assist in training of new staff.
- Other duties as may be required
- Serves as a positive role model for others
- Great communication skills, to include being a good listener
- Takes the initiative with aspects of job duties
- Ability to follow written and spoken direction
- Completes all work and tasks assigned
- Understands products and services, interest rates, stop payments, lost passbooks, check ordering, direct deposit, cards, file maintenance and account opening procedures.

**Qualifications**
- Serves as a positive role model for others
- Great communication skills, to include being a good listener
- Takes the initiative with aspects of job duties
- Ability to follow written and spoken direction
- Completes all work and tasks assigned
- Understands products and services, interest rates, stop payments, lost passbooks, check ordering, direct deposit, cards, file maintenance and account opening procedures.
- SCU Credit Union is an equal employment opportunity employer._

Pay: From $20.50 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday
- Rotating weekends

Work setting:

- In-person

Application Question(s):

- Do you have the flexibility to be posted at any of our branch locations? Branches are located in Walpole, Foxboro, Mansfield, North Attleboro, Sharon, Brockton, and Taunton.

Work Location: In person

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