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Master Service Technician

3 months ago

West Point, United States Carrier Full time

**Country**:
United States of America
**Location**:
CAN96: NOR West Point West Point Construction Office, West Point, NY, 10996 USA
**Exciting Things are Happening at NORESCO**

As one of the largest energy services companies in the U.S., NORESCO utilizes design-build and performance-based contracting vehicles to deliver energy and maintenance savings and significant infrastructure upgrades to existing facilities. NORESCO also provides build, own, operate and maintain (BOOM) services for central heating, cooling and power-generation systems. NORESCO’s Sustainability Services group offers a full suite of sustainable design consulting services, including energy auditing, commissioning, and retro-commissioning, energy & daylighting analysis, LEED® certification consulting, and sustainability master planning.

What makes NORESCO unique is our ability to engineer and implement turnkey energy solutions that meet each customer’s individual needs. At NORESCO, we pride ourselves on the excellent relationships we maintain with our customers. We earn their trust and respect through listening and timely response to their needs and concerns. These relationships, along with pursuing and hiring the best people, are truly why NORESCO is a leader in the energy industry.

NORESCO is a Carrier company. We offer competitive compensation and benefits packages.

**Role Responsibilities**:

- Manage assigned work to meet professional execution of time and customer satisfaction.
- Report problems or changes to site management immediately.
- Interface with the site manager, other NORESCO technicians, site DPW staff, and subcontractors on projects to coordinate activities as required in a professional manner.
- Respond to customer service calls (emergency, on-site, and remotely online).
- Communicate technical information to technical and non-technical people. Meet with customers upon arrival and before leaving an assigned work site. Ensure high levels of customer satisfaction.
- Meet regularly with customers and NORESCO site personnel to become familiar with operating problems.
- Keep customers informed on the nature of service provided, and outstanding issues and recommend system enhancements, upgrades, and or repairs.
- Performing periodic maintenance on service customers’ control systems (BAS front end, DDC controllers, and end devices).
- Backing up controls systems programs and BAS computer.
- Analyze energy trend data to detect problems in the system’s operation.
- Diagnose and repair electric and electronic control system malfunctions requiring extensive knowledge of a variety of electronic or digital control systems.
- Test and write modifications utilizing installed control systems software

**REQUIRED QUALIFICATIONS**
- High School Diploma or GED
- Ability to pass a Department of Defense background check and obtain a Common Access Card (CAC)
- 5+ years of Commercial Service Technician experience

**Preferred Qualifications**
- AA/AS degree (or other 2-year post high school training) with a minimum of 10 years of relevant experience.
- Knowledge of Tridium N4 platform. N4 certification is highly desired.
- Practical experience troubleshooting Direct Digital Controls (DDC) systems and their electrical interfaces with commercial mechanical equipment.
- High preferred: Commercial BAS Automatic Temperature Controls
- Ability to read and interpret electrical and mechanical blueprints
- Knowledge of Tridium N4 platform. N4 certification is highly desired.

**Role Purpose**:

- Varied work in a diverse, supportive and collaborative environment
- Vast opportunities for professional development through our Learning Portal and Employee Tuition Program
- Extensive and flexible benefits program including:

- attractive medical, dental and vision plan
- retirement savings plan
- generous PTO policy
- wellness program

LI-Onsite

**_ RSRCAR_**:
**Pay Range**:
$74,181 - $130,206 Annually

**_ Carrier is An Equal _**_Opportunity/Affirmative_**_ Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class._**

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