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Documentation Specialist

4 months ago

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As a **Documentation Specialist** at CargoLoop LLC, there are certain knowledge and skills that are required, and certain expectations that must be met. Generally, this position requires the following skills:
**Customer Service** - Knowledge of principles and processes for providing customer service. This includes internal and external customer needs assessment, meeting quality standards and evaluation of good customer service.

**Attention to Detail** - Paying attention to the details and making conscious effort to understand causes instead of just the effects, and doing so without effort, in a second nature type of way.

**Interpersonal skills** - Interaction with clients and staff appropriately, depending on situation, culture and position, and ability to get along with others while getting the job done effectively.

**Data Entry** - Using various computer and online programs to enter new data and update current data set to reflect changes in day-to-day operational changes.

**Active Learning-** Understanding the implications of new information for both current and future problem solving and decision making.

**Active Listening** -Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

**Critical Thinking** - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions and approaches to problems.

Specifically, this position will be responsible for receiving, organizing and processing vehicle titles by communicating with auto auctions and CargoLoop LLC shipping terminals.

**Responsibilities**
- Receive, organize, scan, save and send out vehicle titles and related documentation;
- Order title duplicates, title history records and related records from different states’ Departments of Motor Vehicles;
- Communicate with auto auctions, dealers, and clients to obtain original titles and related documentation;
- Communicate with CargoLoop shipping terminals and office staff to assist in obtaining vehicle titles, and troubleshooting related auto auction issues;
- Update internal systems with current title and documentation information.
- Complete other tasks as assigned by Manager.

**Requirements**:

- Fluent English, foreign language preferred;
- 2+ years’ experience in Documentation Support or related field;
- Excellent interpersonal and communication (written and verbal) skills;
- High level of attention to detail;
- Follow through and completing tasks on time;
- Must be well organized;
- Quick leaner.

**Compensation**: $36,000.00 per year

**Work Hours**: 8:30AM - 5:00PM

**Type of Job**: Full Time

**This document does not represent an employment contract. Employment is at-will and can be terminated by either the employer or employee without notice or without cause.**

Pay: From $36,000.00 per year

Schedule:

- 8 hour shift

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Microsoft Office: 2 years (required)
- Customer Service: 2 years (preferred)

Work Location: In person