Outbound Call Center Agent

3 weeks ago

Tempe, United States Bryan College Full time

At Bryan University we believe in challenging the boundaries of traditional education and in liberating the innate greatness in people. We know that online learning is the best option for students looking to transform their lives. We offer career-focused degree programs that empower Bryan University graduates with the knowledge and practical skills that lead directly to professional careers.

**This is a remote, work-from-home position. **We will consider applicants that reside in the following states**:Arizona, Florida, Idaho, Indiana, Missouri, Nevada, Texas, and Utah**. The schedule for this role is Mon-Thurs 10am -7pm AZ and Friday 7-4pm AZ. No weekend work. Computer equipment provided

**Bryan University has been recognized as one of the Top Companies to Work for in Arizona for the past 7 years in a row** **We offer a robust benefits package that includes:

- Medical
- Dental
- Vision
- HSA
- Telemedicine
- An Award-Winning Wellness Program
- Tuition Assistant Program
- Short
- and Long-Term Disability Options
- Life Insurance
- Employee Assistance Program
- 401K with Company Match
- Generous Paid Time Off
- Volunteer Paid Time Off
- 11 Paid Holidays
- An Empowering Company Culture
- Company Equipment Provided
- Work from Home

(* includes domestic partner coverage)

**Position Summary of the Outbound Call Center Agent**:
**Responsibilities of the Outbound Call Center Agent**:

- Meet the quota of 250+ outbound calls daily to prospective students, gauging their level of interest in furthering their education
- Efficiently warm transfer calls to an Admissions Representative who then will interview the prospective student
- Consistently maintain a high contract rate with new student prospects
- Work in multiple live chats simultaneously
- Ability to work in a virtual environment using software technology
- Ability to sit for six to eight hours
- Ability to work at least 40 hours per week
- Other duties as assigned by the Call Center Manager

**Requirements of the Outbound Call Center Agent**:

- High School Diploma or equivalent
- 1-2 years’ experience working in an **outbound call center** or phone sales environment
- Outstanding grammar and spelling
- Clear communicator with the ability to ask strategic questions
- Ability to multitask and work independently in a fast paced setting
- Excellent interpersonal skills on both an individual and group basis
- Work effectively as a team member to ensure that departmental goals are met
- Ability to prioritize work and perform well under pressure
- Knowledge and ability to proficiently use a computer and related technology including, Zoom, CRM and Live Chat
- Ability to use programs simultaneously including MS Office programs, Canvas, Cvue, Gmail, and Zoom
- Adherence to all company policies including schedules, breaks and attendance
- Open and receptive to coaching and feedback

Bryan University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.

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