Healthcare Assistant-guest Services-sharp Memorial

4 weeks ago

San Diego, United States Sharp Healthcare Full time

[AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association; H.S. Diploma or Equivalent; Other
**Hours**

**Shift Start Time**:
Variable
**Shift End Time**:
Variable
**Additional Shift Information**:
**Weekend Requirements**:
Every Other
**On-Call Required**:
No

**Hourly Pay Range (Minimum - Midpoint - Maximum)**:
$22.275 - $26.455 - $31.747

**What You Will Do**
Collaborates with the interprofessional team in the delivery of quality patient/resident care under the direction of a licensed nurse. Delivers care with consideration to populations served including age specific needs/care. Contributes to overall unit functions.

Functions as the coordinator of communication for the unit and assumes primary responsibility for medical record management. Facilitates patient data management through transcription, order entry, and documentation. Supports best use of resources in management of equipment, supplies, and other department resources.

**Required Qualifications**
- AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED

**Preferred Qualifications**
- H.S. Diploma or Equivalent
- Other Comparable to certified nursing assistant course.
- 1 Year recent experience in geriatric setting or recent experience in an acute care hospital.
- 1 Year experience as unit clerk/secretary.

**Essential Functions**
- Teamwork and Communication
Greets and makes welcome a variety of customers by telephone and in-person.
Obtains information from visitors/callers, directs as appropriate or takes complete and accurate messages. Acts on requests for customer assistance.
Uses scripts as appropriate including answering phones, transferring calls and service recovery.
Answers call lights within four (4) rings or calls into patient rooms to validate request.
Answers phone within four (4) rings and transfers calls as indicated.
Responds to all inquiries with a timeliness that promotes customer satisfaction.
Coordinates with physicians and department team members via paging system or phones.
Assists in directing others during crisis intervention (codes, disasters, etc.).
Communicates effectively with all levels of staff and uses chain of command per unit guidelines.
Prioritizes workload in accordance with patient’s needs and staffing patterns, as appropriate.
Validates understanding of new patient needs or changes in assignment.
Communicates with other staff to develop plan for best use of resources.
Asks for assistance to get workload completed.
Reports to license nurse or supervisor when unable to respond to number of current demands.
Seeks feedback from co-workers about strategy to complete work more efficiently.
Completes and signs appropriate documents accurately and timely.
- Admissions, Discharge and Transfer Responsibilities
Ensures complete room set up for new admission (bedpan, urine container, tissue paper, basin, fresh water, etc.).
Meets and greets new patient/resident and family members on admission to the unit.
Orients patient/resident and family to the facility/room.
Inventories and documents patient’s personal belongings on inventory sheet upon admission and updates as needed.
Accounts for patient’s belongings during transfer and discharge process.
Transfers/transports patient to activities, therapies and other departments on time and in a safe manner.
Removes all patient’s equipment and supplies upon discharge.
D/c’s patient from IDX within expected timeframe of patient leaving unit.
As directed by RN, appropriately enters orders related to equipment, supplies and dietary needs; seeks RN clarification when needed to ensure accuracy.
- Patient Care Activities
Completes and signs appropriate documents accurately and timely.
Provides patient care within scope of responsibilities.
Provides and documents daily care of patient per unit standards.
In monitored units, follows telemetry process and collaborates with central telemetry for initiating/discontinuing monitoring.
Communicates or questions requests outside of scope of practice to licensed nurse.
Identifies and communicates new resident/patient care issues/concerns.
Communicates changes in patients/residents condition.
Takes rapid action in life threatening situations and immediately notifies the licensed nurse.
Communicates plans to transfer patients/residents to other departments or discharge to home.
- Safety
Complies with universal precautions and hospital infection control policies.
Uses proper body mechanics and safe patient mobilization equipment to ensure patient’s safety and avoid personal injury.
Follows safety procedures required for equipment use.
Reports observed hazards and unsafe practices.
Reports personal injury within two hours after incident happened, and completes the ART and state claim forms.
Identifies and communicates patients who are at risk for injury to self and others.
Complies with hospital policy in management of patients in restrai

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