Front Desk Agent

3 weeks ago

Phoenix, United States Hilton Garden Inn Phoenix Airport North Full time

About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company Location Description: Located near Phoenix’ Sky Harbor Airport, the Hilton Garden Inn Phoenix Airport North provides a central location for travelers as well as those looking to explore all hat Phoenix has to offer. Attractions near the hotel include Sun Devil Stadium, Phoenix Zoo, Chase Field, US Airways Arena, Rawhide Western Town, and the Desert Botanical Gardens. On-site activities include a fitness center and outdoor pool, and the hotel is conveniently close to public golf courses, hiking and other outdoor activities. Overview:
**Must be open to all shifts.**

**JOB SUMMARY**

The Front Desk Agent will greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of their stay, maintaining Five Star Service Standards.

**Experience**:
Must have at least one (1) or more years of related guest experience, with experience in Hospitality preferred.

**KEY RESPONSIBILTIES**:
The primary responsibilities for the Front Desk Agent include but are not limited to:

- Greet customers immediately with a friendly and sincere welcome.
- Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving information with routine efficiency from a computer system, confirming pertinent information including number of guests and room rate.
- Promptly answer the telephone using positive and clear communication.
- Input messages into the computer and update Guest profiles.
- Retrieve messages and communicate the content to the guest.
- Retrieve mail, small packages and facsimiles for customers as requested.
- Field guest complaints, conducting through research to develop the most effective solutions and negotiate results.
- Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
- Take ownership of guest challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity.
- Plan and implement detailed steps by using experienced judgment and discretion..
- Complete all other assignments, duties and tasks as assigned by the Front Office Manager/General Manager/AGM.

Qualifications:
**JOB QUALIFICATIONS**

In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences:

- Experience in property management software.
- Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.
- Demonstrated ability to work cohesively with a team.
- Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
- Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
- Must have experience in all Microsoft Office suite products.
- Must be able to work mornings, nights, weekends, holidays.
- The Hilton Garden Inn is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law._

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