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Customer Service
3 weeks ago
Description:
Customer Service Representative
Company: Diamond Precision Products
Location: Milwaukee, WI
Diamond Precision Products is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products.
**Responsibilities**:
- Provide accurate information about our products and services
- Process orders and returns
- Coordinates with shipping and receiving relative to customer orders, issues warehouse picks for orders, and ensures replacement of rush orders are communicated to shipping.
- Collaborate with other departments to ensure customer satisfaction
- Maintain customer records and update databases
- Professionally receive, document and resolve customer complaints in a timely manner
**Requirements**:
- Technical knowledge/background in manufacturing preferred
- 1+ years of experience in customer service
- Excellent communication and interpersonal skills
- Ability to interact with others in the organization to resolve problems
- A strong desire to proved a high degree of customer service
- Ability to multitask and prioritize tasks effectively
- Proficient in Microsoft Office and other relevant software
- Strong problem-solving skills
- Ability to work independently and as part of a team
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