Current jobs related to Supervisor, Ohmg Access Center, Downtown Orlando - Orlando - Orlando Health
-
Supervisor, OHMG Access Center, Downtown Orlando
2 weeks ago
Orlando, Florida, United States Orlando Health Full timeJob SummaryThe Supervisor, Corporate Call Center is a key role within the Orlando Health Medical Group, responsible for directing and supervising staff in the operation of computerized telephony systems in the OHMG Access Center. This position plays a critical role in ensuring the smooth operation of the Call Center, providing exceptional customer service,...
-
Supervisor, OHMG Access Center, Downtown Orlando
3 weeks ago
Orlando, Florida, United States Orlando Health Full timeJob Summary:The Supervisor, Corporate Call Center directs, administers, coordinates and supervises staff in the operation of computerized telephony systems in the Orlando Health Corporate Call Center.The Supervisor, Corporate Call Center is primarily charged with the following functions.Key Responsibilities:Supervises related functions and teams within the...
-
Orlando, Florida, United States Orlando Health Full timeJob SummaryOrlando Health Medical Group is a leading healthcare organization that provides comprehensive medical services to patients across the southeastern United States. As a Team Assistant, you will play a vital role in supporting the achievement of team goals and objectives within the department.Key ResponsibilitiesMaintain accurate and up-to-date...
-
Orlando, United States Orlando Health Full timePosition Summary Department: OHMG Cardiothoracic Surgery Status: Full Time Shift: Day Title: Advanced Practice Provider, APP, Nurse Practitioner, Physician Assistant, ARNP, NP, PA, PAC ORLANDO HEALTH MEDICAL GROUP (OHMG) Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States. With more than...
-
OBGYN Midwife
2 months ago
Orlando, United States Orlando Health Full timePosition Summary OBGYN MIDWIFE FACULTY IN ORLANDO! The Orlando Health Medical Group (OHMG) invites you to explore a full-time OBGYN Midwife Faculty Hospitalist opportunity at the nation's premier dedicated women's hospital, Orlando Health Winnie Palmer Hospital for Women & Babies! The OHMG Women's Service Line is seeking a Certified Nurse-Midwife (CNM) to...
-
Orlando, United States Orlando Health Full timePosition Summary Department: OHMG, Jewett Lake Mary Status: Full Time Title: Advanced Practice Provider, APP, Nurse Practitioner, Physician Assistant, ARNP, NP, PA, PAC ORLANDO HEALTH MEDICAL GROUP (OHMG) Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States. With more than 200 practices...
-
Orlando, United States Orlando Health Full timePosition Summary: ORLANDO HEALTH MEDICAL GROUP (OHMG) Department: OHMG Neurology Group, Spring Lake Status: Full Time Title: Advanced Practice Provider, APP, Nurse Practitioner, Physician Assistant, ARNP, NP, PA, PAC Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States. With more than...
-
Front Office Manager
2 weeks ago
Orlando, Florida, United States Marriott Orlando Downtown Full timeFront Office Manager Job SummaryThe Marriott Orlando Downtown Hotel is seeking a highly skilled Front Office Manager to lead our Front Desk, At Your Service, Valet Operations, Market/Gift Shop, and Bell staff. As a department head, you will direct and work with managers and associates to successfully execute all front office operations, including guest...
-
Physician Assistant, PA
2 months ago
Orlando, United States Orlando Health Full timePosition Summary Department: OHMG Neurosurgery - Downtown Status: Full-Time Title: Physicians Assistant, PAC, APP, Advanced Practice Provider ORLANDO HEALTH MEDICAL GROUP Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States. With more than 200 practices and 1,200 physicians, Orlando...
-
Women's Health Nurse Practitioner
2 weeks ago
Orlando, Florida, United States Orlando Health Full timeOBGYN Midwife Hospitalist OpportunityOrlando Health Medical Group invites you to explore a full-time OBGYN Midwife Hospitalist opportunity at the nation's premier dedicated women's hospital, Orlando Health Winnie Palmer Hospital for Women & Babies.About the RoleThe OHMG Women's Service Line is seeking a Certified Nurse-Midwife (CNM) to provide comprehensive...
-
Physician Assistant, PA
1 month ago
Orlando, FL, United States Orlando Health Full timePhysician Assistant, PA (Nights) - Neurosurgery - Downtown Position Summary Department: OHMG Neurosurgery - Downtown Status: Full-Time Title: Physicians Assistant, PAC, APP, Advanced Practice Provider ORLANDO HEALTH MEDICAL GROUP Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States. With...
-
Physician Assistant, PA
1 month ago
Orlando, FL, United States Orlando Health Full timePhysician Assistant, PA (Nights) - Neurosurgery - Downtown Position Summary Department: OHMG Neurosurgery - Downtown Status: Full-Time Title: Physicians Assistant, PAC, APP, Advanced Practice Provider ORLANDO HEALTH MEDICAL GROUP Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States....
-
PCU -Med Surg RN -Downtown Orlando
4 weeks ago
Orlando, United States Orlando Health Full timePosition Summary:Orlando Health-Downtown Orlando Region is looking for Experienced PCU and Med Surg RNs to join our team!Currently offering VFT ( full time) only at ORMCOrlando Health is one of Florida’s most comprehensive private, not-for-profit healthcare systems providing access to nearly two million Central Florida residents and has provided care for...
-
PCU -Med Surg RN -Downtown Orlando
4 weeks ago
Orlando, United States Orlando Health Full timePosition Summary:Orlando Health-Downtown Orlando Region is looking for Experienced PCU and Med Surg RNs to join our team!Currently offering VFT ( full time) only at ORMCOrlando Health is one of Florida’s most comprehensive private, not-for-profit healthcare systems providing access to nearly two million Central Florida residents and has provided care for...
-
PCU -Med Surg RN -Downtown Orlando
1 month ago
Orlando, United States Orlando Health Full timePosition Summary:If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.Orlando Health-Downtown Orlando Region is looking for Experienced PCU and Med Surg RNs to join our team!Currently offering VFT ( full time) only at ORMCOrlando Health is one of Florida’s most comprehensive...
-
Financial Counselor I-Downtown Orlando
2 weeks ago
Orlando, Florida, United States Orlando Health Full time{"Responsibilities": "Key ResponsibilitiesProvide exceptional customer service to patients and their families, ensuring a smooth and comfortable experience.Efficiently gather and input patient/guarantor demographic and financial information.Contact primary care or admitting physicians to obtain authorizations, diagnosis, and procedure details as...
-
PCU -Med Surg RN -Downtown Orlando
18 hours ago
Orlando, United States Orlando Health Full timePosition Summary: Orlando Health-Downtown Orlando Region is looking for Experienced PCU and Med Surg RNs to join our team! Currently offering VFT ( full time) only at ORMC Orlando Health is one of Floridas most comprehensive private, not-for-profit healthcare systems providing access to nearly two million Central Florida residents and has provided care for...
-
Orlando, Florida, United States Orlando Health Full timeJob SummaryOrlando Health Medical Group is seeking a highly skilled Advanced Practice Provider to join our team at the OHMG STAR Clinic. As a key member of our healthcare team, you will be responsible for providing high-quality patient care and contributing to the development of our clinical programs.Key ResponsibilitiesAssess and diagnose patients,...
-
Physician Assistant, PA
1 week ago
Orlando, FL, United States Orlando Health Full timePhysician Assistant, PA (Nights) - Neurosurgery - DowntownPosition Summary Department: OHMG Neurosurgery - Downtown Status: Full-Time Title: Physicians Assistant, PAC, APP, Advanced Practice Provider ORLANDO HEALTH MEDICAL GROUP Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States. With...
-
Orlando, United States Orlando Health Full timePosition Summary ORLANDO HEALTH HEART AND VASCULAR INSTITUTE (OHHVI)Department: OHHVI Cardiology Group Downtown Status: Full Time Schedule: First Title: Nurse Practitioner, NP, ARNP, APRN, Physician Assistant, PA, PAC, APP, Advanced Practice Provider Orlando Health Heart and Vascular Institute is home to a group of renowned heart and vascular specialists...
Supervisor, Ohmg Access Center, Downtown Orlando
3 months ago
Position Summary:
Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States. With more than 200 practices and 1,200 physicians, Orlando Health Medical Group has a strong representation in over 55 specialties, including cardiology, vascular medicine, orthopedics, oncology, digestive health, neurology, neurosurgery, bariatric surgery, general surgery, bone marrow transplant and critical care medicine, as well as more than 30 pediatric subspecialties, women’s health, primary care and the largest hospitalist program in Florida.
Orlando Health Medical Group is part of the Orlando Health system of care, which includes 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, we honor our 100-year legacy by providing care for more than 142,000 inpatient and 3.9 million outpatient visits each year.
Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.
**Job Summary**
The Supervisor, Corporate Call Center directs, administers, coordinates and supervises staff in the operation of computerized telephony systems in the Orlando Health Corporate Call Center. The Supervisor, Corporate Call Center is primarily charged with the following functions.
**Orlando Health Medical Group Access Center**
**Downtown Orlando**
**Responsibilities**:
- Supervises related functions and teams within the Call Center work area.
- Establishes and implements policy and procedure.
- Develops and maintains budget in conjunction with the Telecommunications Manager.
- Maintains detailed call volume statistics for the department.
- Insures employee work schedule is prepared according to projected call volume requirements.
- Maintains appropriate staffing levels; performs interviews and makes hiring recommendations.
- Insures staff receives appropriate training and orientation.
- Coaches and counsels staff to maximize performance.
- Issues both Wide Area and In-House Pagers and effectively tracks inventory.
- Troubleshoots all equipment and systems in the department and notifies appropriate party for repairs.
- Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions.
- Maintains flexibility in work schedule in order to meet the needs of the departments 24/7 operations.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
- Collects, distributes and archives ACD data for all applicable Orlando Health departments.
- Supervises Telecommunications Team Leaders to maintain effective team performance.
- Serves as a liaison between Telecommunications Team Leaders, Group Leaders and Telecommunications Manager.
- Oversees the maintenance of the department facilities and equipment.
- Carries pager and serves as “1st call” for the department.
- Performs other duties as directed.
- May serve on Committees and/or Projects as assigned by Telecommunications Manager
Qualifications:
**Education/Training**
Associate’s Degree required in healthcare, hotel/hospitality, telecommunications or business. Computer literacy required.
**Experience**
Three (3) years’ experience in large PBX/telephone/answering service operation.
