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Host/greeter

3 months ago

Waterbury Center, United States Michael's on the Hill Full time

**Michael's on the Hill** is looking for enthusiastic Hosts to greet and seat our guests while supporting our already stellar team. Michael's is one of Vermont's most beloved fine dining establishment with a reputation for providing exceptional cuisine, hospitality and an inviting atmosphere.

All applicants should anticipate working evenings and weekends as well as standing for upwards of 6 hours in a shift.

**Responsibilities**:

- Utilizing our "Resy" reservation and seating program to coordinate seating configurations, server assignments and timing.
- Maintains dining ambiance with an enthusiastic attitude.
- Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
- Responds to additional patron requirements by inquiring of needs and observing dining process.
- Concludes dining experience by acknowledging choice of restaurant and inviting patrons to return.
- Greeting guests as they enter, and escorting them to their assigned table.
- Providing guests with menus and answering any initial questions.
- Answering phone calls, taking reservations and answering questions.
- Retaining menus and ingredients to better answer customer questions.
- Helping out with other positions in the restaurant as needed.
- Providing great customer service.

**Skills**:

- Ability to provide top-notch customer service in a fast-paced environment.
- A positive attitude and ability to work well under pressure with co-workers.
- Perform work unsupervised at a high-quality level.
- Willing to follow instructions and ask questions for clarification if needed.
- Able to accurately and operate an ipad-based seating app and point-of-sale system.
- Verbal Communication
- Hospitality
- Customer Service
- Resolving Conflict
- Teamwork
- High Energy Level
- Thoroughness
- Professionalism

**Job Types**: Full-time, Part-time

Pay: $18.00 - $25.00 per hour

Expected hours: 10 - 30 per week

**Benefits**:

- Employee discount
- Flexible schedule

Physical setting:

- Fine dining restaurant

Shift:

- Evening shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Ability to Commute:

- Waterbury Center, VT 05677 (required)

Ability to Relocate:

- Waterbury Center, VT 05677: Relocate before starting work (preferred)

Work Location: In person