Guest Service Agent

4 weeks ago

Wauwatosa, United States Wauwatosa Homewood Suites by Hilton Milwaukee Full time

**Guest Service Agent/Front Desk Agent**

**Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent**

**What We Offer**:

- Career advancement opportunities
- Employee discounts
- Competitive pay
- Daily Pay
- Flexible work schedule
- Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
- Paid vacation

**SUMMARY**

Accommodates guests of the hotel by performing the following duties

**QUALIFICATIONS**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**ESSENTIAL JOB FUNCTIONS**
- Greets, registers, and assigns rooms to guests
- Handles confidential information, including guest records, with a high degree of integrity
- Promptly and effectively deals with guest requests and complaints
- Answers and routes calls as appropriate; takes guest messages with accuracy
- Responsible for cash drawer contents and transactions during shift
- Maintains accurate records including cash flows, registration card, reservation cards, and property walks
- Assists with sales and marketing efforts as directed by the General Manager
- Offers and properly handles requests for wake-up calls
- Records pertinent guest information in the pass-on log - Replenishes continental breakfast as needed and keeps area clean
- Ensures common area/lobby is clean
- Performs laundry functions as directed
- All other duties as assigned

**COMPETENCY**

To perform the job successfully, an individual should demonstrate the following competencies:

- Problem Solving - Identifies and resolves problems in a timely manner
- Customer Service - Responds promptly to customer need; Responds to requests for service and assistance
- Team Work - Contributes to building a positive team spirit
- Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment free environment
- Organizational Support - Follows policies and procedures including but not limited to, dress code policies
- Adaptability - Able to deal with frequent change, delays, or unexpected events - Attendance/Punctuality - Is consistently at work and on time
- Dependability - Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with alternative plan
- Initiative - Asks for and offers help when needed
- Planning/Organizing - Prioritizes and plans work activities; uses time efficiently - Professionalism - Treats others with respect and consideration regardless of their status or position
- Quality - Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors own work to ensure quality
- Quantity - Meets productivity standards; Completes work in timely manner
- Safety & Security - Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly

**What we are looking for**:

- 0 - 1+ year of customer service experience
- Passionate about hospitality and creating an exceptional guest experience.
- Ability to handle confidential information, including guest records, with a high degree of integrity.
- Ability to answer and route calls as appropriate; takes guest messages with accuracy.
- All other duties as assigned.

**Qualifications**

Education

Preferred
- High School degree or better

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