General Manager

3 weeks ago

Seabrook, United States Cardis Furniture & Mattresses Full time

**JOB SUMMARY**

A general manager is responsible for establishing and maintaining guest services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through merchandise inventory, expense control, human resources management, and managing operating costs.

To oversee, manage, coordinate, and provide hands on leadership for all areas of the assigned store to ensure company and store goals, objectives and standards are met or exceeded. These goals and standards include but are not limited to developing and maintaining a top management and sales team as well as creating a unique selling culture that drives profitable sales.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ensure that each guest receives outstanding guest service by providing a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service.
- Maintains store environment (internal/external) that reflects company brand and corporate operating procedures.
- Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives.
- Control shrink, expenses and payroll.
- Ensure appropriate merchandise displays are in store; signing.
- Comparison shop and report results; share information with director and make appropriate recommendations.
- Review department/store trends and recommend and initiate changes for maximizing goals and objectives.
- Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc.
- Train and develop store management in all aspects of the business; direct and monitor training and development for all store sales personnel.
- Coaches and develops store team.
- Builds talent throughout the store by hiring right, training right, treating right and managing right.
- Performs other related duties as assigned.
- Must comply with professional dress requirement.
- Enforces company guidelines on floor rules.
- Complies with security and confidentiality company policies.
- Complies with company safety standards.

**MANAGEMENT/SUPERVISORY RESPONSIBILITIES
**This position is directly responsible for leading and developing sales managers and retail sales associates (RSA’s). Holds all personnel accountable to achieving their goals and following our selling strategy, floor rules and Company policy**:
**COMPETENCIES**
- Problem Solving / Analysis
- Business Acumen
- Strategic Thinking
- Results Driven
- Leadership
- Customer Focus
- Technical Capacity
- Communication Proficiency
- Goal Setting

**QUALIFICATIONS**

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or physical demands required.

**Required Skills**:
**Education/Certification/Licensure**:
**Experience**

Must be a proven sales leader to be considered. At least two years of commission-based retail sales management required. Working knowledge of a commission paid working environment is required. Previous inside commission sales experience preferred but not required.

**Technical Skills**

Proficient with Microsoft office tools, social media and smart device use and operation

***

**Skills/Competencies**:
Core Competencies
- Job Knowledge
- Work Quality / Work Quantity
- Customer Focus
- Initiative / Decision Making / Judgement
- Communication / Active Listening
- Accountability / Integrity
- Interpersonal Skills / Team Oriented / Collaboration
- Emotional Stability / Adaptability
- Emotional Intelligence
- Organization / Time Management
- Creativity

Managerial Competencies
- Alignment Performance for Success
- Talent and Performance Management
- Human Capital Management
- Building A Successful Team
- Developing Others and Coaching
- Conflict Management
- Process Improvement
- Managing Change
- Business Acumen

Sales Competencies
- Achievement Motivation
- Monetary Motivation
- Extraversion / Outgoing
- General Cognitive Ability
- Sales Skills
- Product Knowledge
- Rapport Building
- Comfortable Talking About Money
- Qualification Questioning
- Objection Prevention
- Objection Handling
- Gaining Commitment
- Closing Techniques
- Post-Sale Relationship Management
- Consistent, Effective Prospecting

**WORK ENVIRONMENT**:
Work performed in a retail environment with merchandise displays and some items available for purchase in inventory. This role routinely uses standard office equipment, such as computers, phones, photocopies and fax machines.

**PHYSICAL DEMANDS**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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