Customer Care Representative Supervisor

3 weeks ago

Berks County PA, United States Commonwealth of PA Full time

**THE POSITION**:
**DESCRIPTION OF WORK**:
Interested in learning more? Additional details regarding this position can be found in the position description.

**Work Schedule and Additional Information**:

- Full-time employment, 80 hours bi-weekly
- Work hours are 8:00 AM to 5:00 PM, Monday - Friday, with 60-minute lunch
- ** Salary**:_ _**In some cases, the starting salary may be non-negotiable.

**REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY**:
**QUALIFICATIONS**
**Minimum Experience and Training Requirements**:

- One year as a Clerical Supervisor 1; **or**:

- One year as a Clerical Assistant 3; **or**:

- Two years of as a Clerical Assistant 2; **or**:

- An equivalent combination of experience and training.

**Additional Requirement**:

- You must be willing and able to travel to Harrisburg for a minimum of 4 weeks for training and orientation. (Travel expenses will be paid.)
- You must be able to perform essential job functions.

**Preferred Qualifications **(not required)**:

- Experience using a PC or laptop
- Ability to effectively communicate orally and in writing
- Prior call center experience
- Prior customer service experience
- Bilingual

**Legal Requirements**:
**How to Apply**:
**Veterans**:
**Telecommunications Relay Service (TRS)**:

- 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

Learn more about our Total Rewards by watching this short video

**Health & Wellness**

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

**Compensation & Financial Planning**
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
**Work/Life Balance**
We know there’s more to life than just work Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
**Values and Culture**
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
**Employee Perks**
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

- Eligibility rules apply.

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