Admissions Specialist

Description:
The Admissions Specialist reports to the Practice Administrator and is responsible for answering and directing telephone calls, greeting members, obtaining and completing initial member paperwork, checking enrollment & funding status in multiple databases, scheduling transportation and clinical appointments, helping with ongoing audits and providing support to the clinical staff.

**Essential Duties and Responsibilities**:

- Must be able to establish rapport with members and persons presenting to ESBF
- Must be able to conduct the initial screening and triage of member service requests within the required timeframes
- Must be able to maintain communication with PA and clinical staff to facilitate member care
- Provides quality customer service
- Ensures completion and accuracy of intake packet and benefits status
- Notifies clinical personnel of emergent clinical or medical needs of persons presenting at ESBF
- Provides timely notification to other departments to ensure members are assessed within required time frames
- Responsible for scheduling appointments
- Calls members to remind them of their scheduled appointments
- Arranging transportation for members as needed
- Adheres to all agency policies, procedures, and protocols
- Collects data required for documentation to ensure the delivery of prompt member services including benefit lookups, chart lookups, enrollment status and reviewing paperwork for completeness
- Must be flexible to cover all business hours: 7am to 7pm some days and potentially Saturday morning
- Any other duties as assigned

**Requirements**:

- Must be able to work in-person/in-office at all times. Not a remote or hybrid position.

**Experience**:

- 1 -2 years’ experience in a customer service or behavioral health setting preferred.

**Education**:

- High school diploma or equivalent required.

**Regulatory**:

- Must be at least 21 years of age.
- Valid, unrestricted Arizona driver’s license and the willingness to use personal vehicle in the course of employment. Must meet minimum requirements of agency insurance carrier.
- Must be able to meet training and agency compliance requirements for the position.
- CPR and First Aid certification (Employer provides).
- Clean criminal background check and the ability to obtain and maintain a level one clearance card.

**Easterseals Blake Foundation is an EEO/AA/Vet/Disabled Employer