Principal Business Systems Analyst

3 weeks ago

Tucson, United States Pima County Full time

**Position Description**:
**Salary Grade: 16**

The Pima County Information Technology Department (ITD) is seeking a self-motivated, thorough, disciplined, perceptive individual, highly qualified, and experienced Business Analyst to serve in the role of Business Systems Analyst - Principal.

**Duties/Responsibilities**:
(Work assignments may vary depending on the department's needs and will be communicated to the applicant or incumbent by the supervisor.)

Leads complex projects developing and implementing solutions to process and systems related issues affecting multiple departments and cross-functional platforms;
Evaluates the business objectives of multiple departments to determine business process and cross-functional system solutions for complex projects;
Oversees the creation of complex process models that include flow charts, user interface mockups, prototypes, database definitions and test acceptance conditions to ensure a clear understanding of business needs and project objectives across affected departments;
Evaluates proposed systems and process solutions for gaps, conducts risk assessments and develops plans to mitigate potential issues;
Develops business case and cost/benefit analysis for proposed solutions affecting multiple user departments;
Conducts meetings with various client groups, department managers, county management and elected officials to present proposed solutions, project status and resolve issues;
Negotiates resolutions to complex project solution and process issues with stakeholders in multiple departments, elected officials and county management;
Develops clear and concise written communications and technical documentation related to business processes and solutions for stakeholders, department managers, county management or elected officials;
Conducts research of potential solutions that affect multiple departments and cross-functional platforms, presents alternate solutions to stakeholders when needed and analyzes software and hardware requirements of proposed solutions;
Works with ITD management to determine priorities among departments, scope of projects and deadlines, monitors and reports on project progress to departments and ITD management;
Prepares test cases for evaluation, designs and participates in User Acceptance Testing (UAT);
Coordinates the implementation of project solutions with affected departments and/or elected officials;
Provides written documentation of system functionality, test scripts, test results and user training material;
Performs data analysis, produces complex reports using SQL queries and performs systems administration such as installation and migration of software between servers;
May supervise and lead project teams;
Provides training, mentorship and technical guidance to lower level ITD - Business Systems Analysts.

KNOWLEDGE & SKILLS:
Knowledge of:

- principles and techniques of systems analysis and design;
- principles of systems thinking;
- hardware and software evaluation;
- principles of data analysis;
- operating principles, capabilities & limitations of hardware, software and database systems;
- effective teamwork behaviors;
- industry security standards and procedures.

Skill in:

- written and verbal communications for business and technical audiences;
- operating as a member of a team;
- facilitation and elicitation practices for requirements gathering;
- problem-solving and troubleshooting;
- process analysis and optimization;
- documentation and specification;
- visual modeling;
- resolution of conflicting goals and objectives;
- understanding systems environment (server, database, web server, browser, and associated hardware);
- creating complex SQL queries, associated reports and visualizations.

**Minimum Qualifications**:
**Eight years of experience in business process analysis or computer hardware, software or database development, maintenance or testing.**

**(Relevant education, as defined by the appointing authority at the time of recruitment, from an accredited college, university or technical trade school may be substituted.)***
- Experience in requirements definition within a work management tool (e.g. Azure DevOps, TFS, GIT, Jira, ReQtest, Visure).
- Experience in analysis of current business processes, development, and documentation of new business processes, gaining acceptance of the new or modified business process by the customer.
- Experience teaching/training junior members in requirements documentation and management.
- Experience prioritizing and managing user expectations related to projects.

**Selection Procedure**:
**Supplemental Information**:
Physical/Sensory Requirements: Physical and sensory abilities will be determined by position.

EEO Information**:Pima County Government is an Equal Employment Opportunity employer. **We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age,

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